Frankie Luster
Miami
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
BePromo
01.2025 - 06.2025
- Oversee stock and Inventory.
- Answer incoming calls and make outgoing calls to various customers.
- Respond to multiple urgent emails promptly.
- Process customer orders and maintain detailed documentation of each step taken.
- Resolve escalated customer issues by providing effective solutions.
- Reroute customer orders that are lost in transit in coordination with warehouse management.
- Provide feedback on potential improvements for the company during Tuesday/Wednesday meetings.
- Welcome and assist out-of-state customers upon their arrival.
- Collaborate with production management to process orders and ensure the IHD (In-House Date) is met on time.
- Collaborate with the team to find effective solutions for customer issues.
Security Officer
DSI
Miami, FL
11.2025 - 01.2026
- Monitored premises to ensure safety and security of staff, visitors, and property.
- Conducted regular patrols to detect suspicious activity and maintain a secure environment.
- Assisted in emergency response procedures, ensuring adherence to safety protocols.
- Documented incidents and prepared detailed reports on security breaches and irregularities.
- Collaborated with law enforcement during investigations to support incident resolution efforts.
- Trained new personnel on security policies, procedures, and equipment usage for optimal performance.
- Implemented access control measures to manage entry points effectively and reduce unauthorized access.
MANAGER/KEYHOLDER
Vape and smoke shop
01.2022 - 01.2023
- Manage Inventory.
- Open/Close Shop.
- Manage the register and its daily drop.
- Clean and sanitize Shop.
- Keep up with store needs.
- Update General Manager daily.
- Create Store List Of products for Purchasing manager.
- Meet and greet Customers.
- Answer customer and vendor phone calls.
- Count Registers before and after shift.
Warehouse Inventory Specialist
Lucky In Love
Miami, FL
02.2026 - Current
- Managed inventory levels to ensure accurate stock availability and minimize discrepancies.
- Conducted regular cycle counts to maintain inventory accuracy and streamline operations.
- Utilized warehouse management system to track shipments and manage stock locations efficiently.
- Collaborated with team members to optimize picking and packing processes, enhancing workflow efficiency.
- Identified areas for process improvements, contributing to increased operational efficiency in inventory management.
- Implemented best practices for receiving and storing merchandise, reducing handling errors.
Education
High School -
Mater Academy Charter High School
Hialeah Gardens, FL01-2020
Skills
- Microsoft office
- QuickBooks
- Accounting
- Customer service
- Verbal and written communication skills
- Computer
- Excel
- Word
LANGUAGE
English
Spanish
Timeline
Warehouse Inventory Specialist
Lucky In Love
02.2026 - Current
Security Officer
DSI
11.2025 - 01.2026
CUSTOMER SERVICE REPRESENTATIVE
BePromo
01.2025 - 06.2025
MANAGER/KEYHOLDER
Vape and smoke shop
01.2022 - 01.2023
High School -
Mater Academy Charter High School