Frankie Shah
Summary
Dynamic Front Desk Manager at Quality Inn with proven cash handling and operations management expertise. Successfully reduced transaction errors while enhancing guest satisfaction through exceptional problem-solving and communication skills. A strategic leader focused on driving growth and fostering team loyalty, with a strong background in budgeting and reporting.
Overview
18
18
years of professional experience
Work History
Front Desk Manager
Quality Inn
08.2022 - Current
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed front desk maintenance of client records and lab data.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
General Manager, Administration
Nirmal Textile and Co.
04.2007 - 10.2013
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
MBA - Business Administration
University of The Cumberlands
Williamsburg, KY05-2024
Bachelor of Commerce -
GLS University
Ahmedabad, Gujarat, India05-2010
High School Diploma -
Shree Sabarmati Kanya Vidhyalaya
Ahmedabad, Gujarat, India05-2007
Skills
- Team building and supervision
- Hospitality services
- Cash handling
- Oral and written communications
- Office meetings
- Scheduling and calendar management
- Daily reporting
- Report preparation
- Shift scheduling
- Documentation and reporting
- Operations management
- Problem-solving skills
- Computer reservations systems
- Administrative support
- Budgeting and finance
Timeline
Front Desk Manager
Quality Inn
08.2022 - Current
General Manager, Administration
Nirmal Textile and Co.
04.2007 - 10.2013
MBA - Business Administration
University of The Cumberlands
Bachelor of Commerce -
GLS University
High School Diploma -
Shree Sabarmati Kanya Vidhyalaya
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