Frank J. Brown IV
Williamsburg,VA
Summary
Collaborative management candidate with strong business acumen and 10+ years of progressive and relevant experience. Dedicated to consistently meeting sales quotas through expert management and leadership of sales team. Skillful in maintaining inventory, forecasting sales and motivating team to reach sales targets.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced manager proficient in managing automotive operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Director of Operations
Carter Myers Automotive
Williamsburg, VA
01.2023 - 12.2023
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Used Car Sales Manager
First Team Honda
Chesapeake, VA
09.2017 - 12.2022
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Resolved all vendor and service problems efficiently while exceeding sales quotas by 15%.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Performance Review Analyst
GEICO, Government Employees Insurance
Washington, DC
02.2012 - 09.2017
- For Auditing of Internal Corporate Processes
- Performance Review of, Field Supervisors Nationwide
- Performance Review of, Partner Repair Facilities Nationwide
- Performance Review of GEICO Mechanical Breakdown Insurance
- Performance Review of GEICO Special Investigative Unit (Fraud Detection)
- Managed Special Projects/Analysis for GEICO Senior Executive Level Management.
Auto Damage Field Adjuster
GEICO Insurance Company
Yorktown, VA
01.2008 - 01.2012
- Inspected and Prepared Damage Estimates
- Total Loss Value Settlement
- Managed GEICO Auto Repair Express Program with partner repair facilities
- GEICO Disaster/Catastrophe Response Team
- Maintained over 93% Customer Satisfaction between 2008 and 2011.
Online Sales Department Manager
Casey Auto Group
11.2006 - 05.2008
- Design & Implement Online Sales Policies & Strategies
- Responsible for transitioning Internet vehicle requests to in-store vehicles sales
- Maintain up to date database of all online clients, requests & transactions
- Maintain a minimum 15% closing ratio for internet sales
- Assist in-store clients in the selection, negotiation and delivery of new & pre-owned vehicles
- Assist Sales Manager with sales duties including, but not limited to new vehicle allocation & ordering, verifying sales incentives & financing rates
- New vehicle Inventory & Dealer Exchange Manager.
Consumer & Commercial Sales Consultant
Williamsburg Auto Group
01.2004 - 01.2006
- Sell new & used vehicles in a fast-paced, self-motivated environment
- Vehicle Configuration Advisor
- Commercial Vehicle & Trailer Upfitting
- Assist clients in the selection & sale of new & used vehicles & utility trailers
- Assist Sales Manager with sales duties including, but not limited to new vehicle locating, new vehicle ordering configurations, verifying sales incentives & sub-vented financing rates
- Internet Sales
- Government & Fleet Bid Contracts.
Commercial & Fleet Sales Consultant
Pomoco Auto Group
Newport News, VA
01.2001 - 01.2004
- Sell new & used vehicles in a fast-paced, self-motivating environment
- Assist clients in the selection & sale of new & pre-owned vehicles
- Assist Sales Manager with sales duties including, but not limited to new vehicle locating, new vehicle orders & configurations, verifying sales incentives & sub-vented financing rates
- Government & Fleet Bid Contracts.
Education
MCSE - Network And System Administration
Entre Information Services
Newport News, VA05.2001
Bachelor of Arts - Human Resources & Education
Virginia Polytechnic Institute And State Universit
Blacksburg, VA05.2000
Skills
- Inventory Control Processes
- Profitability Assessments
- Customer Complaint Resolution
- Salesforce Software
- Customer Satisfaction
- Sales Records Management
- Persuasive Negotiations
- Business Analytics
- Data Review
- Quality Assurance Policies
- Policy and Procedure Modification
- Risk Mitigation
- Process Improvements
Additional Information
- References Available Upon Request
Timeline
Director of Operations
Carter Myers Automotive
01.2023 - 12.2023
Used Car Sales Manager
First Team Honda
09.2017 - 12.2022
Performance Review Analyst
GEICO, Government Employees Insurance
02.2012 - 09.2017
Auto Damage Field Adjuster
GEICO Insurance Company
01.2008 - 01.2012
Online Sales Department Manager
Casey Auto Group
11.2006 - 05.2008
Consumer & Commercial Sales Consultant
Williamsburg Auto Group
01.2004 - 01.2006
Commercial & Fleet Sales Consultant
Pomoco Auto Group
01.2001 - 01.2004
MCSE - Network And System Administration
Entre Information Services
Bachelor of Arts - Human Resources & Education
Virginia Polytechnic Institute And State Universit
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