Summary
Overview
Work History
Skills
Timeline
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REBECCA YOUNG

Hatfield,PA

Summary

Enterprising Senior District Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

28
28
years of professional experience

Work History

Director of Operations

Insomnia Cookies
01.2022 - Current
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Senior District Manager

Rally House
01.2016 - 01.2022
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Built positive and productive relationships with store and field leadership.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Supervised 13 locations to enforce high-quality standards of operation
  • Oversaw successful implementation of company-wide initiatives at the regional level by ensuring thorough communication between headquarters'' senior staffs.

District Manager

Lindt & Sprungli
05.2015 - 01.2016
  • Insight to day-to-day performance, communication of opportunity and develop plans to gain projections
  • Created various selling and merchandising programs impacting bottom line performance.
  • Leadership and education through multiple stores to gain product expertise and ensure product value
  • Insight to day-to-day performance, communication of opportunity and develop plans to gain projections
  • Guarantee customer engagement standards are met and succeeded at all levels of employment
  • Develop plans with management team to ensure optimum levels of staffing through recruiting efforts
  • Working closely with Regional Director and Corporate Operations team to ensure field talent is in place and operational expectations are met

District Training Manager

Godiva Chocolatier
11.2011 - 05.2015
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Analyzed effectiveness of training programs at all levels and recommended updates.

Account Coordinator

Estée Lauder Companies
03.1997 - 09.2011
  • Served as a liaison between Estée Lauder and the Vendor Department Managers
  • Lead and developed counter specific sales plans and point of sale strategies with input and involvement from Counter Manager
  • Scheduling events and business plans to ensure profitability
  • Provided leadership in key areas of business such strategy, new product launches and Special Events
  • Held educational seminars throughout regions ensuring product knowledge to obtain maximum profit on new product
  • Facilitated weekly status reports, project documentation and client billing.
  • Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
  • Maintained extensive knowledge of competitors' offerings and presence in assigned territories.

Skills

  • Account and Territory Management
  • Strategic Planning
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Inventory Control Processes
  • Team Leadership
  • Scheduling and Coordinating
  • Projections Development

Timeline

Director of Operations

Insomnia Cookies
01.2022 - Current

Senior District Manager

Rally House
01.2016 - 01.2022

District Manager

Lindt & Sprungli
05.2015 - 01.2016

District Training Manager

Godiva Chocolatier
11.2011 - 05.2015

Account Coordinator

Estée Lauder Companies
03.1997 - 09.2011

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REBECCA YOUNG