Franklin Amaya
Charlotte,NC
Summary
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Vuori
07.2024 - Current
- Built relationships with customers by engaging and connecting, offering suggestions and educating them on new products.
- Supported in the completion of projects while keeping the focus on customer experience.
- Made sure the selling floor is neat, clean, organized and have inventory available that reflects the correct visual image at all times.
Retail Sales Leader
Express Factory Outlet
05.2023 - Current
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Trained new team members, ensuring they confidently provided exceptional customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Server
Hilton Hotel & Resorts
06.2022 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Northwestern High School
Hyattsville, MD05.2019
Skills
- Customer Transactions
- Lead Identification and Generation
- Cash Handling
- Client Needs Assessment
- Constructive Feedback
- Customer Engagement
- Customer Care
- Active Listening
- Greet Guests
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Vuori
07.2024 - Current
Retail Sales Leader
Express Factory Outlet
05.2023 - Current
Server
Hilton Hotel & Resorts
06.2022 - 08.2024
Northwestern High School