Franklin Caspino
Mililani,Hawaii
Summary
Customer-driven professional with over 20 years of experience managing a local courier service. Skilled in scheduling efficiency and effective communication, consistently delivering exceptional customer service and resolving issues swiftly to enhance client satisfaction.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Sunset Courier Service
Mililani Mauka, HI
03.2002 - Current
- Managed daily operations of a local courier service.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Obtained signatures needed to complete and process paperwork.
- Followed regular schedule of pickups for individual customers and groups.
Skills
- Customer service
- Customer relationship building
- Scheduling efficiency
- GPS navigation mastery
- Documentation and reporting
- Emergency response
- Flexible schedule availability
Affiliations
- Away from the business I'm very family oriented, spending most of my time at home relaxing or on the road with the family. However, I am on-call to service my customers, usually from 9pm to 6am Monday thru Friday and 6am to 12midnight on weekends.
Timeline
Owner/Operator
Sunset Courier Service
03.2002 - Current