Franklin Gonzales
Summary
Highly-motivated Medical Assistant with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Owner
Banquetes 5 Estrellas
03.2024 - 02.2025
- Update contact List of vendors, suppliers and customers in behalf of the owner
- Handled confidencial documents with discretion when required by the owner
- Managed calendar invites for internal staff meetings or external client engagements.
- Screened telephone calls and inquiries and directed as appropriate.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
Server
Maravilla at domain
02.2023 - 03.2024
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 10 tables
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Trained new staff members on restaurant procedures, menu items, and customer service standards
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
Education
High school diploma -
Navarro High School
05.2021
Lifeguard Trained -
Northeast College High School
Austin, TX12.2018
Skills
- Customer Service Skills
- Multitasking
- Organizational Skills
- Staff Training
- Positive guest interaction
- Event set up
- Meeting coordination
- Bill computation
- Time management
Certification
Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Assistant to the Owner
Banquetes 5 Estrellas
03.2024 - 02.2025
Server
Maravilla at domain
02.2023 - 03.2024
High school diploma -
Navarro High School
Lifeguard Trained -
Northeast College High School
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