Franklin Holmquist
Coon Rapids,MN
Summary
Proven leader in retail management, notably with Dick's Sporting Goods, adept at driving profitability and enhancing customer service through effective inventory management and team development. Excels in merchandising strategies and positive attitude, achieving significant improvements in store operations and customer satisfaction. Demonstrates exceptional multitasking and decision-making skills, ensuring seamless store experiences.
Overview
11
11
years of professional experience
Work History
Hardlines Assistant Store Manager
Dick's Sporting Goods
2023.07 - Current
- Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies.
- Assisted with recruitment efforts by interviewing potential candidates and making hiring recommendations based on their skills and fit within the team culture.
- Enhanced store profitability through effective inventory management, loss prevention measures, and cost control initiatives.
- Contributed to the development of annual budgets by analyzing past performance data, forecasting future sales trends, and setting achievable financial targets for the department.
- Ensured excellent customer service standards were consistently met by monitoring associate interactions and addressing issues promptly.
- Resolved escalated customer complaints professionally while maintaining composure under pressure situations.
- Maintained a clean, attractive, and well-stocked sales floor through regular inspections, inventory replenishment efforts, and adherence to safety guidelines.
- Collaborated with other department managers to create seamless store operations and an enjoyable shopping experience for customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Freight Flow Lead
Dick's Sporting Goods
2021.11 - 2023.07
- Reached, lifted and maneuvered objects of varying dimensions and weights up to 500 pounds.
- Maintained a safe work environment through diligent adherence to safety protocols and regular equipment inspections.
- Streamlined warehouse operations for increased productivity with effective space management and organization.
- Resolved logistical challenges swiftly, minimizing potential disruptions to freight flow operations.
- Monitored and executed flow of product promptly to the sales floor.
Store Manager
Play It Again Sports
2016.05 - 2021.07
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory levels in store by ordering new product as well as purchasing used product from customers
- Monitored profit margins of all product in store to ensure stores productivity
Hardlines Assistant Store Manager
Sports Authority
2013.07 - 2016.05
- Managed daily operations of the hardlines department, ensuring efficient processes and adherence to company policies.
- Ensured excellent customer service standards were consistently met by monitoring associate interactions and addressing issues promptly.
- Resolved escalated customer complaints professionally while maintaining composure under pressure situations.
- Established clear expectations for team members regarding job responsibilities, goals, deadlines, and performance standards necessary for success in their roles.
- Developed a high-performing team by providing regular training, coaching, and performance feedback to associates.
- Implemented visual merchandising strategies that attracted customers'' attention and increased overall sales in the hardlines department.
Education
High School Diploma -
Andover High School
Andover, MN06.2013
Skills
- Store operations
- Task Delegation
- Merchandising Strategies
- Scheduling Coordination
- Positive Attitude
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Adaptability and Flexibility
- Decision-Making
Fitness and weight lifting
Avid Gym goer; Real passion for staying in shape and being healthy; Enjoys teaching friends/others how to stay active
Timeline
Hardlines Assistant Store Manager
Dick's Sporting Goods
2023.07 - Current
Freight Flow Lead
Dick's Sporting Goods
2021.11 - 2023.07
Store Manager
Play It Again Sports
2016.05 - 2021.07
Hardlines Assistant Store Manager
Sports Authority
2013.07 - 2016.05
High School Diploma -
Andover High School
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