Miah Puchmaer
Brook Park, OH,OH
Summary
Proven leader at Dick's Sporting Goods with a track record of enhancing team performance and customer satisfaction. Excelled in implementing merchandising strategies and fostering teamwork, resulting in increased sales and employee retention. Skilled in customer service and problem-solving, consistently achieving goals through strategic planning and effective task delegation. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated sporting goods expertise, including competitive offerings, pricing, and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ASM position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Hardlines Assistant Store Manager
Dick's Sporting Goods
07.2024 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved escalated customer complaints professionally while maintaining composure under pressure situations.
- Increased employee retention by fostering a positive work environment and recognizing outstanding associate achievements.
- Implemented visual merchandising strategies that attracted customers'' attention and increased overall sales in the hardlines department.
- Established clear expectations for team members regarding job responsibilities, goals, deadlines, and performance standards necessary for success in their roles.
- Developed a high-performing team by providing regular training, coaching, and performance feedback to associates.
- Collaborated with other department managers to create seamless store operations and an enjoyable shopping experience for customers.
- Analyzed sales data regularly to identify trends, optimize product placement, and make informed decisions on merchandise assortment adjustments.
Team Sports Lead
Dick's Sporting Goods, Inc
01.2023 - 07.2024
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Build a strong customer service team
Associate
Dick's Sporting Goods, Inc
09.2019 - 01.2023
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Education
High School Diploma -
Berea-Midpark High School
Berea, OH05.2019
Skills
- Task Delegation
- Merchandising Strategies
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Task Prioritization
- Team Development
Timeline
Hardlines Assistant Store Manager
Dick's Sporting Goods
07.2024 - Current
Team Sports Lead
Dick's Sporting Goods, Inc
01.2023 - 07.2024
Associate
Dick's Sporting Goods, Inc
09.2019 - 01.2023
High School Diploma -
Berea-Midpark High School