Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Awards
References
Timeline
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Jeremy McCaffrey

Issaquah,WA

Summary

Dynamic retail leader with extensive experience at Dick's Sporting Goods, excelling in visual merchandising and employee training. Committed to fostering a positive work environment while achieving operational excellence and customer satisfaction. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Hardlines Assistant Store Manager

Dick Sporting Goods
Issaquah, WA
07.2022 - Current
  • Managed daily operations of Hardlines department, including scheduling, budgeting, payroll processing, and reporting.
  • Trained team members on product knowledge and customer service standards to enhance performance.
  • Implemented visual merchandising strategies to optimize product displays and improve sales.
  • Resolved customer inquiries and complaints through effective communication techniques.
  • Reviewed weekly and monthly sales figures against forecasts; identified trends and initiated corrective actions.
  • Evaluated employee performance through regular coaching sessions and provided constructive feedback.
  • Delegated tasks to staff while setting priorities and achievable goals.
  • Conducted team meetings to review business results and establish new priorities.

Softlines Assistant Store Manager

Dicks Sporting Goods Distribution Center
American Fork, UT
09.2021 - 07.2022

Softlines Assistant Store Manager

Dicks Sporing Goods
Bellevue, WA
02.2020 - 09.2021

Softlines Assistant Store Manager

Dicks Sporting Goods
Issaquah, WA
07.2018 - 02.2020

Softlines Assistant Store Manager

Dicks Sporing Goods
Renton, WA
10.2017 - 07.2018
  • Enhanced operations within softlines department by managing team performance effectively.
  • Trained new staff on essential product knowledge and customer service protocols.
  • Executed visual merchandising strategies to optimize product displays and drive sales.
  • Worked collaboratively with team members to meet store goals and maintain a motivating atmosphere.
  • Monitored adherence to company policies during daily operations, ensuring compliance.
  • Supported Store Manager in recruiting, interviewing, and onboarding new employees.
  • Conducted performance reviews through goal-setting and ongoing feedback to boost associate productivity.
  • Addressed customer grievances swiftly using strong problem-solving skills.

Key Carrying Department Supervisor

Dicks Sporing Goods
Issaquah, WA
09.2016 - 10.2017
  • Delivered leadership and mentoring to new employees, enhancing knowledge of company programs.
  • Delegated tasks to staff while establishing priorities and performance goals.
  • Responded promptly to customer inquiries and complaints, ensuring high-quality service.
  • Implemented loss prevention strategies to reduce departmental shrinkage.
  • Monitored employee productivity, offering constructive feedback and coaching.
  • Balanced cash registers and conducted audits for accuracy.
  • Assessed department conditions through walkthroughs, addressing cleanliness and stock issues.
  • Enforced company policies to maintain a safe work environment.

Apparel Lead

Dicks Sporting Goods
Issaquah, Washington
09.2015 - 09.2016
  • Responsible for efficiently recovering the entire apparel section.
  • Guided customers in finding clothing, processed orders, pushed freight to apparel area, unlocked fitting rooms.
  • Resolved customer complaints or escalated them as necessary to management.
  • Advanced to Apparel Lead at Issaquah store, overseeing team performance and operations.
  • Trained as key holder within months of promotion, ensuring security and operational integrity.
  • Assisted in maintaining visual merchandising standards for apparel displays.
  • Led apparel department to ensure product availability and customer satisfaction.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Managed all areas of the store's visual presentation; ensured that mannequins, fixtures, signage and floor layouts were properly displayed at all times.

Cashier

Dicks Sporting Goods
Issaquah, WA
09.2014 - 09.2015
  • Maintained organized and clean checkout area to enhance customer experience.
  • Greeted customers, addressing inquiries about products and services.
  • Operated cash register efficiently, processing various payment methods accurately.
  • Completed daily recovery tasks to ensure maximum productivity in store areas.
  • Resolved customer issues promptly to foster satisfaction and loyalty.
  • Promoted loyalty programs, contributing to increased sales potential.
  • Collaborated with team members to support seamless store operations.
  • Provided friendly service to contribute to a positive shopping atmosphere.

Junior Pro Tennis Instructor

Mercer Island Beach Club
Mercer Island, Washington
03.2013 - 08.2013
  • Working with youth ages 4 thru 16 in tennis programs, ability levels ranging from first timers thru intermediate players.
  • Organizing and constructing class drills / lesson plans.
  • Leading entire classes of 8+ juniors on my own court with no assistant from head teaching pro’s.
  • Received Certificate of Appreciation for 'Be the Change Team 2011-2012' from Tahoma Junior High.
  • Communicating on a one-on-one basis with the student body at lunch hour getting pledges from students to commit to making Tahoma Junior High a 'No Bullying and Drug Free Zone' school.
  • Presented power points, handed out literature and took an active public approach in getting these pledges from students.

Tennis Manager

Tahoma Girls Varsity Tennis Team
Maple Valley, WA
03.2012 - 06.2012
  • Ensured timely setup of courts before and after each practice session.
  • Conducted drills during practices, providing instructional support to enhance team performance.
  • Developed training plans to improve player skills and foster teamwork dynamics.
  • Organized practice schedules and secured facility availability for all team members.

Education

High School -

Issaquah High School
Issaquah, Washington
01.2015

Some College (No Degree) - Engineering

Bellevue College
Bellevue, WA

Junior High School -

Tahoma Junior High School
Covington, Washington

Skills

  • Visual merchandising
  • Employee training
  • Customer service
  • Team building
  • Scheduling
  • Conflict resolution
  • Task delegation
  • Loss prevention
  • Store operations
  • Merchandising strategies
  • Time management
  • Hiring and training
  • Multitasking
  • Performance management
  • Positive attitude
  • Staff development

Accomplishments

  • Best Omni performance in Region Holiday 2025
  • President Cup 2019

Hobbies and Interests

  • Improving tennis skills.
  • Camping, hiking, and biking with friends and family.

Awards

  • Nominated as MVP (Most Valuable Player) for the Tahoma High School Boys Tennis Team 2011 season.
  • Received numerous badges of accomplishment in Boy Scouts over eight years.

References

Available upon request.

Timeline

Hardlines Assistant Store Manager

Dick Sporting Goods
07.2022 - Current

Softlines Assistant Store Manager

Dicks Sporting Goods Distribution Center
09.2021 - 07.2022

Softlines Assistant Store Manager

Dicks Sporing Goods
02.2020 - 09.2021

Softlines Assistant Store Manager

Dicks Sporting Goods
07.2018 - 02.2020

Softlines Assistant Store Manager

Dicks Sporing Goods
10.2017 - 07.2018

Key Carrying Department Supervisor

Dicks Sporing Goods
09.2016 - 10.2017

Apparel Lead

Dicks Sporting Goods
09.2015 - 09.2016

Cashier

Dicks Sporting Goods
09.2014 - 09.2015

Junior Pro Tennis Instructor

Mercer Island Beach Club
03.2013 - 08.2013

Tennis Manager

Tahoma Girls Varsity Tennis Team
03.2012 - 06.2012

High School -

Issaquah High School

Some College (No Degree) - Engineering

Bellevue College

Junior High School -

Tahoma Junior High School

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