Franklin M. Vincench

Federal Reserve Bank.

• Processed and verified high-volume cash shipments from financial institutions, ensuring accuracy, security, and compliance with Federal Reserve policies.
• Operated and maintained high-speed currency processing equipment to count, sort, and authenticate banknotes.
• Identified and removed unfit or counterfeit currency in accordance with strict quality and security standards.
• Reconciled daily cash inventories, and maintained detailed transaction logs to support accurate reporting and auditing.
• Followed strict chain-of-custody and dual-control procedures to uphold operational integrity, and minimize risk.
• Collaborated with law enforcement and other internal departments on counterfeit detection and reporting.
• Supported vault operations, including cash inventory management, order fulfillment, and secure storage procedures.
• Ensured compliance with internal controls, operational guidelines, and federal regulations.
• Participated in business continuity, safety, and compliance training to support the Federal Reserve's mission and security protocols.
• Contributed to continuous improvement initiatives to enhance workflow efficiency and safeguard public trust in the nation’s currency system.

Under the supervision of the library director.

• Delivered exceptional customer service by assisting patrons with locating library materials, navigating resources, and using equipment.
• Provided on-demand technical support to patrons and staff, ensuring the smooth operation of digital tools and media.
• Supported library programs by setting up equipment, arranging furniture, and helping with post-event cleanup.
• Processed and ordered new library materials and equipment, including cataloging and shelving.
• Maintained the collection by repairing damaged books and media, restocking shelves, and organizing periodicals.
• Checked materials in and out using integrated library systems; processed fines, and managed patron accounts.
• Oversaw daily operations in designated areas, such as the Bookshop, Reference Room, and Media Center.
• Registered new patrons, issued library cards, and handled interlibrary loan requests.
• Monitored library spaces to ensure a safe, rule-abiding environment.
• Assisted patrons with printing, copying, faxing, and the use of the online catalog system.
• Balanced and recorded daily financial transactions before submitting them to senior staff.

• Advertise and persuade customers to purchase products.
• Maintain communication, showing customers respect, and abide by their specific requirements and orders.
• Making and receiving calls.
• Business Development Center.

• Contacting customers to confirm that the order was understood.
• Coordinating with the delivery driver to ensure that the order is transferred in a timely manner.
• If necessary, shop at additional stores.
• Provide comprehensive assistance to every customer upon entering the store, from the selection of merchandise to the completion of the purchase process.

• Managed the serving of food and beverages to patrons and resolved any issues with orders as soon as possible.
• Arranged place settings in anticipation of guests' arrival.
• Assured that all guests felt welcome, and offered responsive, professional service at all times.