Franklin Porch
Chandler,AZ
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Computer literate with the ability to learn and adapt to company culture.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/Collections
IValet
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Associate of Applied Science - Marketing
Pikes Peak Community College
Colorado Springs, CO02-2000
High School Diploma -
South High School
Youngstown, OH06-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Word,Excel
- Sales
- Team development
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Timeline
Customer Service Representative/Collections
IValet
08.2024 - Current
Associate of Applied Science - Marketing
Pikes Peak Community College
High School Diploma -
South High School
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