Franklin Roberson, MBA, BSES
Brooksville,FL
Summary
Accomplished professional with extensive experience in water conservation, policy enforcement, and team management. Adept in data analysis, budgeting, and utilizing advanced systems like S4HANA and CityWorks. Proven track record of developing educational programs, enforcing regulations, and fostering community relationships. Exceptional communication and public speaking skills, with the ability to streamline operations, enhance efficiency, and manage budget effectively.
Overview
18
18
years of professional experience
Work History
WATER CONSERVATION COORDINATOR
Pinellas County Utilities
12.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enforced water restriction codes and policies with tact and diplomacy.
- Developed and delivered presentations on water conservation programs for water usage.
- Conducted in-depth analysis of AMI data to identify trends and opportunities for water usage efficiency, driving conservation efforts.
- Independently developed and executed policies and procedures to enhance enforcement efforts and resolve operational challenges.
- Oversaw budget administration and funding, aligning resources with key organizational goals and initiatives to maximize impact.
- Proficient in statistical analysis and customer data cunsuption reporting (S4HANA).
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
BACKFLOW TECHNICIAN
Pinellas County Utilities
05.2021 - 12.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Conducted over 300 monthly test repairs and maintenance of backflow assemblies and water issues.
- Conducted daily analysis to identify issues with faulty equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Elevated client happiness by providing efficient and informed resolutions for technical challenges.
- Ensured compliance with Florida regulations and administration codes.
- Proficient in CityWorks Asset Management Programs and GIS for work orders and inspections.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Owner /CEO
PHYSIQUE TRANSFORMATION CENTER
01.2007 - 01.2017
- Directed company strategy, mission, and vision.
- Manage HR operations, including hiring, training, and process development.
- Oversaw $300,000 yearly budgeting, cash flow, and cost-reduction initiatives.
- Created financial models and databases to improve organizational efficiency.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Improved team productivity by introducing innovative project management tools and techniques.
Education
Master Of Business Administrator - Business Administration
University of Houston
Houston, TXBachelor Of Science - Environmental Science
University of Arizona
Tucson, AZBachelors of Science - Kinesiology / Biology
University of Houston
Houston, TX01.2011
Skills
- Leadership & Team Management: Inspiring team and drives results
- Water Conservation Expertise: Policy enforcement, AMI data analysis, and educational outreach
- Technical Proficiency: S4HANA, CityWorks, GIS, and Beacon Program
- Communication: Public speaking, writing, and social media engagement (Facebook, Instagram, Twitter, etc)
- Policy Development: Independent judgment and strategic problem solving
- Budget & Grant Management: Strategic allocation of resources to achieve goals
Accomplishments
- Presented with the 2024 AWWA Water Conservation of Excellence Award
- Leadership Boot Camp - Certificate of Completion
- Discover the Leader in You (Explorer) - Certificate of Completion
- Discover the Leader in You (Ignite) - Certificate of Completion
- Learning path Wheels (Core, Emerging, Evolving) - Leadership Completion
- Strategic Planning for Leaders - Certificate Program
CERTIFICATES & Diplomas
Level 2 Water Distribution License
Level 3 Water Distribution License
Backflow Technician & Repair License
Soil & Water Conservation Engineering
Wastewater Treatment & Recycling
Understanding drainage and Water Distribution Systems
Timeline
WATER CONSERVATION COORDINATOR
Pinellas County Utilities
12.2022 - Current
BACKFLOW TECHNICIAN
Pinellas County Utilities
05.2021 - 12.2022
Owner /CEO
PHYSIQUE TRANSFORMATION CENTER
01.2007 - 01.2017
Master Of Business Administrator - Business Administration
University of Houston
Bachelor Of Science - Environmental Science
University of Arizona
Bachelors of Science - Kinesiology / Biology
University of Houston