Franklin Santana

• Responsible for selling water treatment solutions and services, with a solid understanding of water treatment processes.
• Strong sales and negotiation skills
• Deliver technical presentations to build credibility with clients.

Teaching the basic principles of marketing: Covering fundamental marketing concepts such as the mixing of marketing (product, price, place, promotion), market research and understanding of consumer behavior.

Specialized marketing courses: Depending on my student's experience and the university's curriculum,

It is also taught focusing on the development and implementation of integral marketing strategies.

Consumer behavior: deepen the understanding of how consumers make purchasing decisions.

Market research: Teaching methods to collect and analyze market data to inform marketing decisions.Collaborated with cross-functional teams to improve student engagement strategies.

• Enhanced student understanding by designing interactive and engaging lectures.

• Evaluated student performance through comprehensive assessments and feedback mechanisms.
• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.

• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
• Ensured curriculum alignment with academic standards through regular course review and updates.

• Increased course relevance by incorporating real-world examples and case studies into lesson plans.
• Graded tests and assignments and uploaded to school database.
• Established and maintained inclusive, collegial and collaborative culture within classroom.
• Maintained regular office hours to provide struggling students with additional course help.
• Provided students with constructive, encouraging and corrective feedback.

• Managed customer accounts and customer relationships.
• Relationships established with key customers, providing personalized service and support.
• Proved guidance and feedback to staff on an ongoing basis in order to improve work performance.

• Directed daily sales operations, ensuring team alignment with company goals.
• Mentored and trained staff on product knowledge and effective selling techniques.
• Analyzed sales data to identify trends and drive strategic decision-making.
• Implemented process improvements that enhanced customer satisfaction and retention rates.
• Collaborated with marketing to develop promotional strategies that boosted sales performance.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.