Summary
Work History
Education
Skills
Timeline
Generic

Franklin Watson

Milwaukee,WI

Summary

Dynamic CSR and Sales professional with a proven track record at Pick N Save, adept in cross-selling and upselling, and data entry. Excelled in building client relationships, leading to increased repeat business. Demonstrates empathy and patience, alongside strong analytical skills to enhance performance tracking. Achieved significant customer satisfaction through in-depth product knowledge and efficient problem-solving.

Work History

CSR, Sales

Pick N Save
04.2023 - 04.2023
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.

Education

GED -

Marian Anderson
Brinkley, AR
05.2021

Skills

  • Cross-Selling and Upselling
  • Data entry proficiency
  • Empathy and patience
  • Performance Tracking

Timeline

CSR, Sales

Pick N Save
04.2023 - 04.2023

GED -

Marian Anderson
Franklin Watson