Summary
Overview
Work History
Education
Skills
Certifications Associations
Certification
Accomplishments
Timeline
Generic

Frankline Chawchang

Baltimore,MD

Summary

Team-driven Scrum Master knowledgeable in task prioritization, risk management and workflow optimization. Committed scrum professional with over 7 years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised. Currently seeking a remote full-time or contract opportunity to showcase my Agile expertise gained throughout my role as a scrum master.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Scrum Master

CVS Health
Woonsocket, RI
02.2023 - 02.2024
  • Lead daily stand-up meetings with team to help drive management across each team
  • Removed any roadblock
  • Work well with other scrum master so we can assist each other to bring different agile and scrum practice across the organization
  • Assisted in monitoring team performance through the squad's metrics dashboards and helps identify key ideas for enhancing teams' performance
  • Proactively identify and resolve obstacle in Sprint and project to ensure timely completion of projects
  • Work with Off-Shore and On-Shore Agile Teams during scrum ceremonies
  • Facilitate daily team meetings for progress update organizing and lead Sprint planning session and managing Sprint review
  • Remove impediments and blockers or guiding the team to remove the impediments and blockers.
  • Provided timely updates on project status and deliverables ensuring all relevant parties are kept informed at all times.
  • Assisted product owners in developing user stories and acceptance criteria for upcoming sprints.
  • Advised teams on how to improve their efficiency through better utilization of Agile Scrum tools and techniques.

Scrum Master

Biogen
Cambridge, MA
08.2022 - 11.2022
  • Coach team in Scrum framework - sprint planning, daily scrums, sprint reviews, and sprint retrospectives
  • Leads cooperative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team
  • Used Jira for metrics, requirements, and documentation
  • Worked successfully with multiple Scrum teams, both internally and offshore
  • Provided Guidance and leadership to team and organization on how to use scrum and Agile practice
  • SM for three geographically distributed teams and managed planning, backlog grooming, and TDD and ATDD implementation
  • Coordinated with Product Owner, customers, and developers to identify and clarify the scope of problems/issues regarding business/systems requirements and processes
  • Tracked complete execution in JIRA - Epic, features, user stories, estimation, assignment, progress, impediments, approval, closure, and retrospective
  • Improved team performance by identifying, managing, and supporting the resolution of team impediments
  • Facilitate team breakout sessions during PI Planning, Sprint review, and retrospective meetings to improve and adapt the product increments and PI objective.

Scrum Master

CurisTech
Greenbelt, MD
05.2019 - 07.2022
  • Helped identify, remove, and escalate impediments and risks that may affect the team's ability to deliver on the sprint goal or its long-term objective
  • Worked with Product Owner(s) to develop User Stories to meet the Feature acceptance criteria
  • Mentored/Coached new hires, resulting in stronger staff development and increased productivity
  • Led project team by identifying and managing risk, resolving issues, collaborating, and solving problems with the peer scrum master and development teams
  • Shielded scrum team from external interference for optimal productivity and success of Agile process
  • Applied agile methodology to assist in shortening cycle time and achieving target margins
  • Initiated sessions with other Scrum Masters to increase the effectiveness of Scrum & Kanban applications in the organization
  • Led project team by identifying and managing risk and resolution of issues, collaborating, and solving problems with the peer scrum master and development teams.

Scrum Master

Walgreens
Deerfield, IL
10.2016 - 03.2019
  • Monitor, manage, and track issues in an Agile software environment using Azure DevOps
  • Improved transparency on team progress by leveraging burn-down/up charts, velocity reporting, and sprint/release progress
  • Coordinated with stakeholders to define version control for upcoming releases and production deployments; communicated the status of code build and health to team and stakeholders
  • Established optimal working environments with maximum protection from productivity, hindering external distractions by practicing servant leadership
  • Participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items
  • Track and communicate Agile metrics, including team velocity and sprint program Increment (PI) progress within the Scaled Agile (SAFe) framework
  • Assisted product owners and project managers in preparing and refining the backlog for Program Increment (large-scale planning) and sprint planning
  • Helped complete team tasks successfully and on time and resolved roadblocks encountered by team members during springs.

Scrum Master

CurisTechEllumen, Inc
Falls Church, Virginia
01.2016 - 09.2016
  • Facilitated and counseled product owners with backlog management focusing on grooming and maintenance
  • Participate in Scrum of Scrum to provide an update on team progress, such as impediments and cross-team dependencies
  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team
  • Worked closely with the team and other Scrum Masters (Scrum of Scrums) to maintain focus on both the product and the scrum process and help the team become more cross-functional, self-organized, and Self-managed
  • Worked with the Team, Product Owner, Business Owner, or other involved teams to resolve any impediments or constraints and maintain the productivity of the scrum teams
  • Maintain Transparency, Inspection, and Adaptation between Scrum Teams

Business Analyst

Target Corporation
Minneapolis, MN
05.2015 - 12.2015
  • Experience in project management, collaboration, and general business meeting practices
  • Monitored deliverables to ensure timely completion
  • Provide user stories to multi-disciplinary teams and define the business-driven acceptance criteria
  • Automated and modernized systems periodically by staying up to date with the latest process and advancements
  • Develop business cases by working closely with the product owner to develop business cases
  • Guaranteed smooth workflow and assured business success by determining business requirements and delivering data-driven recommendations/reports to executives and stakeholders.

Education

Bachelor of Science (BS) -

Strayer University

Skills

  • Agile Framework - Scrum and Kanban
  • Software Development Life Cycle
  • Azure Dev Ops
  • Jira
  • MS Office Suite
  • Rally
  • Scrum Processes
  • Effective Customer Communication
  • Sprint Planning

Certifications Associations

  • Certified Scrum Master (CSM)
  • CompTIA A+
  • CompTIA Security+

Certification

  • CSM
  • security +
  • A+ certification

Accomplishments

  • Certification of continuous improvement

Timeline

Scrum Master

CVS Health
02.2023 - 02.2024

Scrum Master

Biogen
08.2022 - 11.2022

Scrum Master

CurisTech
05.2019 - 07.2022

Scrum Master

Walgreens
10.2016 - 03.2019

Scrum Master

CurisTechEllumen, Inc
01.2016 - 09.2016

Business Analyst

Target Corporation
05.2015 - 12.2015

Bachelor of Science (BS) -

Strayer University

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Frankline Chawchang