Franklin Gibbons

1 Utilized problem-solving techniques to identify solutions for complex customer inquiries

• Assisted customers with product selection by providing detailed information about available products and services
• Complied with corporate and regulatory policies regarding information confidentiality and privacy
• Displayed strong organizational skills while managing multiple projects simultaneously
• Maintained an updated knowledge base of current products, services, pricing, promotions
• Analyzed and collected customer information to prepare product or service reports

• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols
• Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions
• Donned and removed personal protective equipment (PPE) per company protocols
• Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery
• Disinfected tools, equipment and surfaces between patients

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
• Conducted regular patrols of key areas to spot and control security concerns
• Acted quickly during emergency situations to reduce opportunity for damage and injury
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis
• Reported suspicious activities and persons to law enforcement
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures
• Responded quickly to emergency situations to assess and deflect issues

• Trained employees on equipment operation and safety protocols
• Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers
• Followed verbal and written instructions to properly move and ship products
• Supervised warehouse operations by managing employees during shifts
• Operated all Military Systems that kept track of all Records SARSS, ULLS G and ULLS A and the new system GCSS
• Used hand-held scanners and physical logs to accurately track item movements
• Double checked records, daily reports, and inventory transactions to identify and correct variances
• Increased accuracy in inventory tracking through meticulous recordkeeping and routine audits
• Kept Accountability of all of the Sensitive items for all
• Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers
• Reduced product damage during storage and transportation by enforcing proper handling techniques and safety protocols
• Recorded information, shortages, and discrepancies to keep records current and accurate

• Enforced safety regulations, policies and procedures to ensure a safe environment
• Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises
• Locked doors and gates of entrances and exits to secure buildings
• Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security
• Assisted people in health crises by administering first aid or calling emergency medical services
• Protected property and staff by maintaining safe and secure environment