FRANKLYN BAKER

• Secured $100+ million in federal funding to help prevent eviction for 15,000 households through the strategic targeted eviction program (STEP).
• Led 3-year fundraising campaign to raise $20 million for 100th anniversary by July 2025; campaign supported endowment and programs and exceeded goal by 14% by December 2024.
• Built organizational culture and high-impact focus, resulting in a $20 million unrestricted gift from mega-donor Mackenzie Scott.
• Supported strategic community engagement and needs assessments to distribute $300+ million over 10 years to large and small nonprofits aligned with core philanthropic priorities.
• Advanced advocacy partnerships, securing $32 million in legislative funding increases for 2026 initiatives in childcare, housing, and education.
• Applied strong fiscal discipline to secure $17.5 million fiscal sponsorship with local utility, reducing utility burden for eligible families.
• Strengthened staff and board diversity, increasing staff from 21% BIPOC to 67% and board from 18% BIPOC to 49% while revenue grew from $28M to $88M during the period.
• Led multi-year effort to transfer best practices from across the U.S. to Maryland, expanding revenue by $54 million.

• Partnered with CDO to roll out new revenue and cash strategies, lifting revenue by $4.7 million and cash flow by 34% during slower cash flow periods.
• Rebuilt finance team, achieving an unqualified financial audit and reducing audit findings from 7 to zero with no material weaknesses.
• Supported management team in transitioning $2.2 million deficit to operating surplus within 8 months.
• Improved efficiency by 23% through streamlined, metrics-driven system that strengthened readiness for internal and external reviews and objective delivery.
• Built enterprise risk management (ERM) program to track and reduce legal, insurance, and property risks by 28% nationwide.
• Developed training programs for community campaigners, increasing national direct street fundraising by 18% during the fall season.

• Facilitated outreach to federal, state, and local legislators to advance policy positions aligned with organizational priorities.
• Built strong working relationships with key internal and external stakeholders to support strategic communications and advocacy.
• Managed communications between executive office, senior leaders, and staff members.
• Set protocols for handling confidential information tied to executive office decision-making processes.
• Contributed to building leadership development program that strengthened retention and core competencies.
• Collaborated on creating agency-wide quality control system to mitigate risk and enhance government grant win rate.
• Developed a detailed plan for 32 programs to achieve 3rd-party accreditation and certification by the end of 2016.

• Increased overall operating revenue to $35 million as COO, up from $19 million in FY2008, through stronger programs and marketing.
• Boosted government grant win rate from 32% in 2010 to 66% in 2013 by establishing contact protocols with procurement officers and aligning match criteria with federal, state, and local grant postings.
• Obtained $2.4 million in state funding through legislative advocacy and policy development across federal, state, and local levels.
• Increased government contract renewals and new business deals by 34% through consolidation of an updated quality control dashboard system.
• Negotiated complex land and building transaction with community and company stakeholders to secure $11 million facility build-out.
• Completed acquisition of 6 homes in DC from a downsizing intellectual disability and developmental disability provider serving 30 persons.
• Enhanced workplace safety and reduced insurance premiums by 27%, saving $656k, through support of the ERM program from 8/2010 to 7/2013.

• Helped raise $2.5 million in philanthropic donations for the newly formed Child Health Advocacy Institute (CHAI) Center of Excellence.
• Supported development and improvement of referral coordinator program, resulting in $18 million in indirect referral revenue from DC Kids Program and $11 million from school health and dental programs.
• Expanded hospital network of primary and specialty care providers by contracting with numerous community-based providers and facilities, negotiating budget-neutral rates to enhance service access.
• Coordinated project activities, trained staff, and launched an electronic health records system in an outpatient clinic setting.
• Chaired committee work to finalize DC Department of Health comprehensive school health program initiative, aligned with federal Centers for Disease Control and Prevention recommendations for 8 components of healthy plan.
• Led unit PR and marketing efforts, preparing communications materials for program launches, including taglines, newsletter inserts, voiceovers, intranet and internet content, and kickoff campaign messaging.
• Reduced unit staff turnover from 42% to 14% and increased contract compliance from 52% to 96%, contributing to successful audits with no material weaknesses and only limited process observations.

University of Pittsburgh Medical Center Health Plan, Pittsburgh, PA.

• Directed Government Programs as executive program administrator, supervising 3 program administrators in a 12-person Medicare/Medicaid business unit generating $600 million.

Amerigroup Corporation, Virginia Beach, VA.

• Supported provider and facility network expansion across 20 Maryland counties as executive consultant for network development.

Magellan Behavioral Health, Columbia, MD

• Guided product development activities from product initiation through market testing for pharmacy, disability case management, medical integration, and EAP products.

Blue Cross Blue Shield Association, Washington, DC

• Managed a 5-member network operations unit, organizing and facilitating marketing and operational conferences as featured presenter.

Humana Group Health Plan, Washington, DC

• Supported provider network development effort, collaborating with 6 network development staff to achieve network adequacy and cost savings targets.