Franklyn Reyes
Bronx,New York
Overview
20
20
years of professional experience
1
1
Certification
Work History
Route Sales Representative
Bimbo Bakeries USA
Maspeth, NY
- Current
Manager
Jays auto body
Bronx, NY
04.2022 - 06.2024
Store Manager
Sprint
New York, NY
01.2009 - 12.2017
- Provides a high level of customer service support with product expertise and advanced selling skills;
- Guide customers through the purchasing decision and activations process;
- Deal with guest requests, and followed-up to ensure guest satisfaction;
- Responsible for processing credit checks, correct rates and rate codes, and billing discrepancies;
- Trained on boarding Retail Sales Consultants;
- Actively increased upselling revenue;
- Assist in updating and enhancing current Standard Operating Procedures;
- Actively promote company sales programs and enroll guests accordingly;
- Key holder responsibilities;
- Developed new customer prospects or referrals to builds customer relationships to drive sales;
Retail Sales Consultant
AT&T
Scarsdale, NY
01.2008 - 05.2009
- Develop and retain customer experience and sales objectives;
- Sell all products and services offered by the Company. Meet all sales objectives;
- Handle all administrative aspects of the sale including: completing customer contracts and warranties;
- Maintaining stores daily inventory to ensure complete stock of goods;
- Resolved customer requests and/or complaints in a thorough and efficient manner;
- Place bulk orders for material needed in store, for immediate use;
- Customer follows up, to ensure full customer satisfaction;
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and services features;
- Maintain knowledge of competitive offers and provide critical market feedback regarding local competition and product/service needs;
Sales Associate
RadioShack
Danbury, CT
01.2006 - 12.2008
- Greeting every customer with enthusiasm and energy;
- Achieving wireless sales and profitability goals by consistently and proactively engaging customers while utilizing the company’s sales process;
- Execution of non-negotiable standards of store operation including stocking, cleaning and merchandising;
- Perform daily store inventory;
- Key holder responsibilities;
- Describe merchandise, explained use, operation and care of merchandise to customers and onboarding new-hires;
- Assist clients by recommending and locating requested items;
- Build customer relationship to help cross-sell products based on customer needs and desires;
- Maintain knowledge of current sales, promotions, payment options, exchange/return policies and security practices;
- Compute sales price, total purchases, and processed payments adhering to store policies and procedures;
- Performed follow-up calls to all customers to ensure positive and seamless experience;
- Assigned and delegated tasks/projects;
- Assisted in inventory control, parts room, and sales floor organization;
- Earned “Outstanding consumer Feedback” Award in February, 2007;
Education
A.S - Business Management & Administration
Naugatuck Community College
Waterbury, CT06.2010
High School - undefined
James Monroe High School for Visual Arts and Design
Bronx, NY06.2007
Skills
- Microsoft Office Suite & Apple OS Equivalents 71 West 182nd, Bronx, New York, 10453
- Telephone communication
- Team motivation
- Administrative and organizational skills
- Bilingual in Spanish
- Sales and upselling
- Box truck operation
- Driving expertise
- Leadership abilities
- Warehouse operations
- Inventory management
- Pricing strategies
- Commercial driving proficiency
- Microsoft Excel and Word
- E-mail: reyes2746@ya- hoocom
- Microsoft Office
- Accounting
Certification
Non-CDL Class C
Timeline
Manager
Jays auto body
04.2022 - 06.2024
Store Manager
Sprint
01.2009 - 12.2017
Retail Sales Consultant
AT&T
01.2008 - 05.2009
Sales Associate
RadioShack
01.2006 - 12.2008
Route Sales Representative
Bimbo Bakeries USA
- Current
A.S - Business Management & Administration
Naugatuck Community College
High School - undefined
James Monroe High School for Visual Arts and Design