Overview
Work History
Education
Skills
Certification
Timeline
Generic

Franklyn Reyes

Bronx,New York

Overview

20
20
years of professional experience
1
1
Certification

Work History

Route Sales Representative

Bimbo Bakeries USA
Maspeth, NY
- Current

Manager

Jays auto body
Bronx, NY
04.2022 - 06.2024

Store Manager

Sprint
New York, NY
01.2009 - 12.2017
  • Provides a high level of customer service support with product expertise and advanced selling skills;
  • Guide customers through the purchasing decision and activations process;
  • Deal with guest requests, and followed-up to ensure guest satisfaction;
  • Responsible for processing credit checks, correct rates and rate codes, and billing discrepancies;
  • Trained on boarding Retail Sales Consultants;
  • Actively increased upselling revenue;
  • Assist in updating and enhancing current Standard Operating Procedures;
  • Actively promote company sales programs and enroll guests accordingly;
  • Key holder responsibilities;
  • Developed new customer prospects or referrals to builds customer relationships to drive sales;

Retail Sales Consultant

AT&T
Scarsdale, NY
01.2008 - 05.2009
  • Develop and retain customer experience and sales objectives;
  • Sell all products and services offered by the Company. Meet all sales objectives;
  • Handle all administrative aspects of the sale including: completing customer contracts and warranties;
  • Maintaining stores daily inventory to ensure complete stock of goods;
  • Resolved customer requests and/or complaints in a thorough and efficient manner;
  • Place bulk orders for material needed in store, for immediate use;
  • Customer follows up, to ensure full customer satisfaction;
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions and services features;
  • Maintain knowledge of competitive offers and provide critical market feedback regarding local competition and product/service needs;

Sales Associate

RadioShack
Danbury, CT
01.2006 - 12.2008
  • Greeting every customer with enthusiasm and energy;
  • Achieving wireless sales and profitability goals by consistently and proactively engaging customers while utilizing the company’s sales process;
  • Execution of non-negotiable standards of store operation including stocking, cleaning and merchandising;
  • Perform daily store inventory;
  • Key holder responsibilities;
  • Describe merchandise, explained use, operation and care of merchandise to customers and onboarding new-hires;
  • Assist clients by recommending and locating requested items;
  • Build customer relationship to help cross-sell products based on customer needs and desires;
  • Maintain knowledge of current sales, promotions, payment options, exchange/return policies and security practices;
  • Compute sales price, total purchases, and processed payments adhering to store policies and procedures;
  • Performed follow-up calls to all customers to ensure positive and seamless experience;
  • Assigned and delegated tasks/projects;
  • Assisted in inventory control, parts room, and sales floor organization;
  • Earned “Outstanding consumer Feedback” Award in February, 2007;

Education

A.S - Business Management & Administration

Naugatuck Community College
Waterbury, CT
06.2010

High School - undefined

James Monroe High School for Visual Arts and Design
Bronx, NY
06.2007

Skills

  • Microsoft Office Suite & Apple OS Equivalents 71 West 182nd, Bronx, New York, 10453
  • Telephone communication
  • Team motivation
  • Administrative and organizational skills
  • Bilingual in Spanish
  • Sales and upselling
  • Box truck operation
  • Driving expertise
  • Leadership abilities
  • Warehouse operations
  • Inventory management
  • Pricing strategies
  • Commercial driving proficiency
  • Microsoft Excel and Word
  • E-mail: reyes2746@ya- hoocom
  • Microsoft Office
  • Accounting

Certification

Non-CDL Class C

Timeline

Manager

Jays auto body
04.2022 - 06.2024

Store Manager

Sprint
01.2009 - 12.2017

Retail Sales Consultant

AT&T
01.2008 - 05.2009

Sales Associate

RadioShack
01.2006 - 12.2008

Route Sales Representative

Bimbo Bakeries USA
- Current

A.S - Business Management & Administration

Naugatuck Community College

High School - undefined

James Monroe High School for Visual Arts and Design
Franklyn Reyes