Frankquenesha Williams
Tampa,FL
Summary
Dedicated professional with 5 plus years of experience, and a proven track record of delivering exceptional service and building strong relationships with customers.
Overview
9
9
years of professional experience
Work History
Auto Claim Adjuster
Swyfft Insurance
02.2020 - 11.2023
- Managed and processed an average of 50 newly and worked auto claims per day, ensuring accuracy and adherence to company policies
- Achieved a monthly 98% accuracy rate in claims processing, resulting in timely coverage decisions for repair shops
- Interviewed witnesses to understand the nature of the claim and gain an understanding of what occurred prior to the claim
- Exercised independent judgment and critical analysis when reviewing police reports, video footage, previous insurance claims and other information to prevent for potential fraud
- Review the claim-holder's insurance policy in order to determine what should be covered
- Collaborated in teams to resolve complex claims issues, resulting in a 20% reduction in claim denials.
Long Term Disability Claim Specialist
The Hartford Insurance Group
03.2015 - 01.2020
- Investigated claims to make timely and accurate benefit determinations utilizing medical, vocational, and financial claim management
- Maintained a calm and positive demeanor to de-escalate stressful situations and continue to make customers feel of value
- Documented inquiries and complaints within established timelines and protocols
- Obtained information from the claimant, employer, and medical provides to make long term disability decisions
- Maintained a dedication to to meeting expectations and requirements of the internal and external customers
Education
Associate of Science - Health Sciences
Hillsborough Community College
Tampa, FL08.2022
Skills
- Time Management Organizational Skills Creative Problem-Solving Ability Excellent Verbal and Written Communication Skills Critical Thinking Decision Making Claim Analyst Skills Team Collaboration Customer Service Expertise
Timeline
Auto Claim Adjuster
Swyfft Insurance
02.2020 - 11.2023
Long Term Disability Claim Specialist
The Hartford Insurance Group
03.2015 - 01.2020
Associate of Science - Health Sciences
Hillsborough Community College
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