Franshesca Hernandez
Methuen,MA
Summary
An adaptable individual who is Organized,responsible and hard working.
Willing and ready to provide my strengths, skills and knowledge to dedicate outstanding work performance to the employer that I will assist.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rental Assistance Program Representative
Community Teamwork, INC
LOWELL, MA
12.2021 - Current
- Communicate with clients through telephone, Via email, walk in/Appointments to provide information or any concerns.
- Revise ,Ensure Clients household changes.
- Maintaining client caseloads
- Explain program requirements, regulations and procedures
Shift Supervisor
Wendy's Restaurant
Lawrence, MA
06.2015 - 11.2019
- Performed Strong Leadership while communicating
- Coordinating,coaching store crew
- phone calls, inventory, customers questions, concerns, feedback
- Training new employees with performance and customer service skills while multitasking.
Cashier
Tres Carne
NY, NY
04.2013 - 10.2013
- Greet, serve and provide quality customer service to guest
- Accountable for money transactions and purchases
- Stocking up merchandise that applies to restaurant.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.2019
Skills
- Multitask
- communication
- active listening
- Computer Literate
- Time Management
- Microsoft Word
- Microsoft Excel
- Customer service certified
- Fluent in Spanish (bilingual)
- Organized, Tidy
- Problem Solving
Accomplishments
- Customer service
- Leadership
- acknowledgments
Education And Professional Development
- High School Diploma
- Servsafe food handling certification (Expires 2021)
References
Reference is upon request
Languages
English
Professional
Spanish
Professional
Certification
- Customer Service & Sales certified Specialist.
- Microsoft word & Excel
Timeline
Rental Assistance Program Representative
Community Teamwork, INC
12.2021 - Current
Shift Supervisor
Wendy's Restaurant
06.2015 - 11.2019
Cashier
Tres Carne
04.2013 - 10.2013
High School Diploma -
Lawrence High School