Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frantz Gabriel

Santo Domingo Este,Santo Domingo

Summary

Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

1
1
year of professional experience

Work History

Newtech Global

Samsung
Santo Domingo, Santo Domingo
04.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

College Mixte Joseph Erve
Haiti
07-2019

Some College (No Degree) - English/ Computer Science

PES School
Haiti
01-2016

Skills

  • Written document translation
  • Relationship Building
  • Language proficiency
  • Microsoft Office
  • Typing 39 WPM
  • Multitasking
  • Problem-Solving
  • Interpret language
  • Call Management
  • Inbound and Outbound Calling
  • Call escalation
  • De-Escalation Techniques
  • Problem-solving abilities
  • Microsoft Outlook
  • Call center experience
  • Customer Relationship Management (CRM)

Languages

English
Full Professional
French
Full Professional
Haitian Creole
Native/ Bilingual

Timeline

Newtech Global

Samsung
04.2024 - Current

High School Diploma -

College Mixte Joseph Erve

Some College (No Degree) - English/ Computer Science

PES School
Frantz Gabriel