Franz David Winter
Pittsford,NY
Summary
I am a highly motivated General Manager and Sales Manager with a proven track record in driving revenue growth and enhancing customer satisfaction in the HVAC industry through effective sales strategies and total quality management. I excel at improving company culture and communicating/maintaining the company vision for all employees at every level of the organization.
I am a results-oriented professional with extensive experience in HVAC operations and sales management. I continue to be extremely successful at motivating, training and developing team members to drive profitability in highly competitive a highly competitive environment. I offer many years of management expertise including staff training and development, performance evaluation, and continuous improvement.
Overview
1
1
Certification
18
18
years of professional experience
Work History
General Manager
Turnbull Heating & Air
Rochester, New York
08.2023 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created and directed residential sales department, achieving consistent revenue and gross margin growth.
- Developed service and sales strategies to improve customer experience, retention.
- Oversaw daily operations of heating and air conditioning services to maximize efficiency.
- Streamlined inventory management processes for HVAC parts and tools.
- Developed and implemented training programs for new employees to ensure adherence to best practices.
- Reviewed financial reports to monitor budget compliance and costs effectively.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Guided management and supervisory staff to promote smooth operations.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints swiftly while maintaining high standards of service delivery.
- Fostered relationships with suppliers to ensure timely procurement of materials.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Formed and sustained strategic relationships with clients.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Mitigated business risks by working closely with staff members and assessing performance.
President
Winter's Heating & Cooling, Inc.
Rochester, NY
01.2018 - 08.2023
- Founded and operated Winter's Heating & Cooling, specializing in residential and commercial HVAC systems.
- Developed and executed strategic marketing campaigns across direct mail, TV, streaming, SEO, and other channels, enhancing brand visibility.
- Managed operations to ensure consistent delivery of high-quality service, meeting diverse client needs.
- Maintained five-star Google review status, demonstrating commitment to quality service.
- Directed dispatching processes to enhance operational efficiency and customer satisfaction.
- Oversaw daily operations and administrative tasks, including payroll and accounts payable and receivable management.
- Established partnerships with suppliers to optimize resource management.
- Analyzed financial statements and forecasts to inform program performance improvements and policy adjustments.
Commercial HVAC-R Service Technician
Isaac Heating & Air Conditioning Inc
Rochester, NY
03.2008 - 05.2014
- Oversaw commercial service and maintenance operations for national accounts at Isaac Heating & Air, ensuring client satisfaction and operational efficiency.
- Coordinated large commercial customer maintenance visits, directing multiple technicians to deliver timely and effective service.
- Diagnosed & repaired HVAC-R system issues for commercial clients.
- Performed routine maintenance on heating and cooling systems to ensure reliability.
- Installed new HVAC-R equipment following manufacturer guidelines for optimal performance.
- Collaborated with team members to troubleshoot complex system failures effectively.
- Developed detailed repair or replacement cost estimates for HVAC-R systems, facilitating informed decision-making for clients.
Education
High School Diploma -
Webster Schroeder High School
Webster, NY06-2004
Skills
- Sales strategy
- Strategic planning
- Operational excellence
- Technical oversight
- Team leadership
- Staff management
- Brand development
- Effective communication
Certification
- Universal EPA Certification
Timeline
General Manager
Turnbull Heating & Air
08.2023 - Current
President
Winter's Heating & Cooling, Inc.
01.2018 - 08.2023
Commercial HVAC-R Service Technician
Isaac Heating & Air Conditioning Inc
03.2008 - 05.2014
High School Diploma -
Webster Schroeder High School