Franziska Mandel
Citrus Heights,CA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Self-Employed
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager
Bluegreen Vacations
07.2018 - 03.2021
- Self-recruit for members of the team
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Payroll
- Meet monthly spread and quotas
Behavior Technician
Applied Behavior Consultants, Inc
08.2015 - 06.2018
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Worked as part of collaborative team to address changing needs of children and families.
Education
Associate of Science - Nursing
American River College
Sacramento, CA08.2024
High School Diploma -
Green River High School
Green River, WY10.2014
Skills
- Consultative Sales
- Report Generation
- Complaint Resolution
- Data Entry
- Paperwork Processing
- Product Knowledge
- Strategic Planning
- Outbound Calling
- Talent Management
- Performance Evaluation
- Process Improvement
Languages
German
Native or Bilingual
Timeline
Customer Service Representative
Self-Employed
08.2021 - Current
Sales Manager
Bluegreen Vacations
07.2018 - 03.2021
Behavior Technician
Applied Behavior Consultants, Inc
08.2015 - 06.2018
Associate of Science - Nursing
American River College
High School Diploma -
Green River High School
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