Franzmari Anica Castillo
Daly City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Float Pool
Burlingame, CA
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Initiated and managed prior authorization requests for medications, and tests, ensuring compliance with insurance guidelines. Communicated with insurance companies and gathered necessary documentation from physicians and patients to obtain approvals.
- Managed patient scheduling, referrals, and EHR documentation. Ensured timely processing of prior authorizations and coordinated care across departments.
- Educated patients on the prior authorization process, provided updates, and addressed any concerns to ensure understanding and minimize delays in care.
- Followed up on pending authorizations and resolved issues to ensure timely treatment for patients, maintaining efficient workflow in specialty care settings.
Medical Assistant
James C. Wu M.D Inc Otolarygolog&Facial Surgery
Daly City, CA
10.2022 - 01.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre- and post-treatment vital signs and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Ambulated, turned and positioned patients.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Shift Supervisor
W.K.S Krispy Kreme Doughnuts
Daly City, CA
06.2017 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Medical Assistance EKG Training Phlebotomy Tech -
Bay Area Medical Academy
San Francisco, CA03.2022
High School Diploma -
Westmoor High School
Daly City, CA05.2019
Skills
- Completing Insurance Forms
- Case Management
- EMR Systems
- Simple Dressings
- Wound Care and Irrigation
- Proper Sterilization Techniques
- Patient Referral
- Medication Side Effect Knowledge
Contact
Cell: 650-392-9932
Email: castillofranzmari@gmail.com
Timeline
Medical Assistant
Float Pool
03.2023 - Current
Medical Assistant
James C. Wu M.D Inc Otolarygolog&Facial Surgery
10.2022 - 01.2023
Shift Supervisor
W.K.S Krispy Kreme Doughnuts
06.2017 - 10.2022
Medical Assistance EKG Training Phlebotomy Tech -
Bay Area Medical Academy
High School Diploma -
Westmoor High School