Fraylin Angelina
Bronx,NY
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at IPic Theaters through expert order verification and exceptional teamwork. Skilled in kitchen support and fostering collaborative environments, consistently improving service efficiency. Demonstrates a strong work ethic and a quick-learning ability, adept at meeting diverse customer needs with a flexible schedule.
Overview
4
4
years of professional experience
Work History
Server
IPic Theaters
02.2023 - 03.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Greeted and seated guests, providing menus and assisting with food and beverage selections
- Took accurate orders and relayed them to kitchen and bar staff, ensuring timely delivery
- Delivered food and beverages to guests' tables, providing attentive service throughout their dining experience
Waiter’s assistant
Rocca Café
01.2021 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales. Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Food Runner
Landry’s - Bill's Bar & Burger
07.2024 - Current
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted customers with carry-out service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Established rapport with customers by providing friendly and attentive service.
Education
High School Diploma -
Kingsbridge International High School
Bronx, NY06.2020
Skills
- Order Verification
- Kitchen Support
- Service station maintenance
- Server Support
- Supply Restocking
- Food Delivery
- Table Setting
- Safe Food Handling
- Time Management
- Strong Work Ethic
- Language Fluency
- Flexible Schedule
- Quick Learner
- Kitchen Communication
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Runner
Landry’s - Bill's Bar & Burger
07.2024 - Current
Server
IPic Theaters
02.2023 - 03.2024
Waiter’s assistant
Rocca Café
01.2021 - 10.2021
High School Diploma -
Kingsbridge International High School
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