Frazier Anayah
Classroom Aide
Philadelphia,United States
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
11.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Classroom Aide
Aliya's Little Scholars
01.2017 - Current
- Collaborated with instructors to develop engaging lesson plans.
- Enforced rules and instructions to maintain discipline.
- Prepared instructional materials for group and one-on-one use to comply with the established curriculum.
- Prepared reports and maintained administrative records.
- Recorded students' progress and delivered documentation to teachers to facilitate evaluation.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable the lead teacher to address pertinent issues.
- Cleaned, organized, and restocked classrooms for upcoming classes.
- Cleaned and maintained classroom space to promote an environment conducive to students' success.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
Crew Member
Wendy's
01.2019 - 12.2020
- Backed up servers by setting up trays and completing some food deliveries.
- Operated cash register to ring up the final bill and process various forms of payment.
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Kept drawer balanced by accurately processing cash, credit, and debit payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create an optimum experience onboard.
- Worked front counter, drive-thru, and other areas.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Philadelphia Highschool For Girls
Philadelphia, PA06.2020
Bachelor of Arts - Media And Communications
Arcadia University
Glenside, PA06.2025
Skills
- Problem Resolution
- Story Development
- Customer Relationship Management
- Corrective Actions
- Inbound and Outbound Calling
- Creative Development
- Field Operations Support
- Cultural Awareness
Extra Curricular Activities
The National Association of Negro Business and Professional Women's Clubs, Inc. (2015 - 2020) + Youth Club president
Languages
Chinese (Mandarin)
Elementary
English
Native or Bilingual
Timeline
Customer Service Associate
Wawa
11.2021 - Current
Crew Member
Wendy's
01.2019 - 12.2020
Classroom Aide
Aliya's Little Scholars
01.2017 - Current
High School Diploma -
Philadelphia Highschool For Girls
Bachelor of Arts - Media And Communications
Arcadia University
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