Fred A. B. Opoku-Asamoah
Cypress,USA
Summary
Results-driven Information Systems and Business Analysis professional with over ten (10) years of work experience in business analysis, IT support, data-management, cybersecurity, procurement and operations.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Business Analyst
Keteke LLC
Houston, Texas
02.2026 - Current
- Analyze operational and financial data using tools like Excel, SQL, or Power BI to generate insights and support decision-making.
- Mapped existing workflows, identified gaps and bottlenecks, and designed streamlined operational processes to enhance overall efficiency.
- Liaised between non-executive staff, business leaders, and development teams to ensure alignment with project goals.
- Conduct interviews, workshops and surveys to collect business needs and translate them into clear functional requirements.
Data Entry Officer
University of Memphis
Memphis, TN
03.2025 - 05.2026
- Captured and entered information from paper forms, invoices, and notes into computer systems and spreadsheets to ensure accurate record-keeping.
- Verified and corrected data against original source documents to maintain data integrity.
- Retrieved and provided files and reports from the database to support team requests and facilitate workflow.
- Organized digital files, updated existing records and backed up data safely.
- Performed routine backups to secure data and prevent loss.
Principal Procurement Officer
Social Security and National Insurance Trust (SSNIT)
Accra, GH
05.2022 - 10.2024
- Carried out a needs assessment to identify organizational needs and source goods/services.
- Requested and compared quotations and proposals to secure the best value and quality for goods/services.
- Resolved issues with late deliveries, defective products, or incorrect orders, enhancing supplier accountability and service reliability.
- Developed and maintained an approved supplier database.
- Procured and supplied office logistics, ensuring timely availability for operational needs.
IT Help Desk Officer
Social Security and National Insurance Trust (SSNIT)
Accra, Ghana
04.2017 - 05.2022
- Received and resolved support requests by phone, email, chat or ticketing systems.
- Followed up with users to ensure timely resolution of issues.
- Created and updated helpdesk tickets to maintain accurate records of user support.
- Assisted users with MFA setup, password security, and account protection measures.
- Identified and reported suspicious activity, phishing attempts or potential security incidents.
Customer Care Officer
Social Security and National Insurance Trust
Accra, Ghana
09.2013 - 05.2016
- Established strong customer relationships through effective communication and dedicated support.
- Delivered customer service by answering incoming calls and directing inquiries to appropriate personnel.
- Managed incoming and outgoing correspondence for the Management of Information Systems (MIS) division.
MIS Officer
Social Security and National Insurance Trust
01.2012 - 08.2013
- Administered and optimized existing information systems of the Trust to ensure reliability and data integrity.
- Created and updated MIS-related guidelines, manuals, and procedures to standardize practices and support users.
- Supported systems implementation, operations, and maintenance to enhance functionality and user experience.
- Ensured staff remained trained and effective at using the information systems.
- Assisted Systems Manager with various responsibilities to ensure smooth operations.
Education
Master of Science - Information Systems
University of Memphis
Memphis, TN01-2026
Master of Business Administration - Project Management
Ghana Institute of Management and Public Administration
Accra, GH06-2019
Bachelor of Business Administration - Human Resource Management
Methodist University Ghana
Accra, GH01-2010
Skills
- Business Analysis: Requirements analysis, Process mapping
- Requirements gathering
- Business Process optimization
- Data & Analytics: Excel, SQL, Power BI, Python
- IT & Systems: Information Systems Support, Technical support, Systems Operations, User Support, Access Management, MFA
- Security: Risk Management, Data Compliance Analysis, User Training, Incident Management, Privacy, Technology Assessment
- Project Management: Project Coordination, Stakeholder collaboration, Process optimization
- Project management
- Business analysis
Certification
Certified Project Management Professional (PMP), Praxis Exams Certification-Mathematics (5165), Tennessee State Department of Education, 2025, CompTIA Security+(SYO-701), 2025, AI Governance and Security, 2025, Cisco Networking: Intrusion Detection and Prevention Course, Cybersecurity for Leadership Course, 2025, Privacy Ops. Course Certificate, 2025
HONORS
Co-Author, AI Bias and Its Implications for the Hiring Process, Lending, And Consumer Analytics in the USA Leader, Ghanaian Students, University of Memphis, Tennessee, 2025/2026, Ghana Scholarship Secretariat Recipient, 2024, Best Staff Award, Social Security and National Insurance Trust, Ghana, 2023
Affiliations
- Member, Project Management Institute
- Member, Association of Management Information Systems, 2024
- Member, International Students Association, 2024
- Member, African Students Association, 2024
Timeline
Business Analyst
Keteke LLC
02.2026 - Current
Data Entry Officer
University of Memphis
03.2025 - 05.2026
Principal Procurement Officer
Social Security and National Insurance Trust (SSNIT)
05.2022 - 10.2024
IT Help Desk Officer
Social Security and National Insurance Trust (SSNIT)
04.2017 - 05.2022
Customer Care Officer
Social Security and National Insurance Trust
09.2013 - 05.2016
MIS Officer
Social Security and National Insurance Trust
01.2012 - 08.2013
Master of Science - Information Systems
University of Memphis
Master of Business Administration - Project Management
Ghana Institute of Management and Public Administration
Bachelor of Business Administration - Human Resource Management
Methodist University Ghana