Fred Knobelock
Florissant
Summary
Results-driven Sr. Business Analyst at Charter Communications, Spectrum, with expertise in documentation and system validation. Proven track record in test case development and defect management, fostering cross-functional collaboration. Adept at stakeholder management and problem-solving, ensuring successful product launches and vendor certifications through meticulous oversight and effective communication.
Overview
11
11
years of professional experience
Work History
Sr. Business Analyst, Customer Operations
Charter Communications, Spectrum
Maryland Heights
10.2021 - Current
- Documented test cases to validate system functionality against user requirements.
- Supervised development and execution of test cases, ensuring thorough effort documentation.
- Represented business integration in defect resolution discussions and project road mapping.
- Consulted with departments and leadership to facilitate successful new product demonstrations.
- Coordinated with business partners to certify test results for vendor approval.
- Acted as primary contact for testing team, addressing issues related to execution and defect analysis.
Business Analyst, Customer Operations
Charter Communications, Spectrum
Maryland Heights
10.2021 - 02.2023
- Executed comprehensive pre-production testing to assess usability and functionality.
- Identified and documented defects related to functionality and usability issues.
- Adhered to strict deadlines for testing completion, ensuring timely delivery of results.
Business Analyst, PAC
Charter Communications, Spectrum
Town and Country
10.2014 - 10.2021
- Analyzed business processes to identify improvement opportunities and streamline operations.
- Conducted data analysis to support decision-making and strategic planning initiatives.
- Utilized project management tools to track progress and manage project timelines effectively.
- Mentored junior analysts on best practices in data analysis and reporting techniques.
- Presented findings and recommendations to senior management for strategic alignment decisions.
- Analyzed existing systems and processes to identify areas of improvement.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
Education
Some College (No Degree) - Communications
St. Louis Community College
St Louis, MOSkills
- Documentation and system validation
- Test case development and defect management
- Project oversight and vendor certification
- Cross-functional collaboration
- Effective communication
- Attention to detail
- Problem solving
- Adaptability
- Stakeholder management
Timeline
Sr. Business Analyst, Customer Operations
Charter Communications, Spectrum
10.2021 - Current
Business Analyst, Customer Operations
Charter Communications, Spectrum
10.2021 - 02.2023
Business Analyst, PAC
Charter Communications, Spectrum
10.2014 - 10.2021
Some College (No Degree) - Communications
St. Louis Community College
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