Fred Salem
Warren,MI
Summary
Dedicated service professional with a proven track record in customer service and problem solving. Skilled in quality assurance and cost estimation, consistently delivering high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Service Advisor
Bill Brown Ford
Livonia, MI
12.2025 - Current
- Ensured high levels of customer satisfaction through quality service delivery.
- Addressed customer service inquiries and maintenance needs with efficiency.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Coordinated service department workflow by scheduling appointments effectively.
- Communicated relevant concerns and updates between customers and technicians.
Service Manager
Galeanas Van Dyke Dodge
Warren, MI
12.2024 - 12.2025
- Resolved customer complaints and provided effective solutions promptly.
- Hired and trained service department staff to drive performance.
- Trained staff on best practices for customer service and vehicle maintenance.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Coordinated with parts department for timely availability of required components.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Auto Body Technician
Crest Ford
Center Line, MI
04.2023 - 12.2024
- Inspected vehicles for damage and identified repair needs.
- Performed body repairs using hand tools and power equipment.
- Replaced damaged panels and components with precision and care.
- Collaborated with team members to ensure efficient workflow on repairs.
- Maintained records of all repairs performed on each vehicle including time spent on each job.
Education
High School Diploma -
Centerline High School
Center Line, MI06-2023
Skills
- Fluent with CDK and Reynolds
- Customer service
- Cost estimation
- Customer relationship management
- Staff training
- Problem solving
- Quality assurance
- Multitasking and organization
Timeline
Service Advisor
Bill Brown Ford
12.2025 - Current
Service Manager
Galeanas Van Dyke Dodge
12.2024 - 12.2025
Auto Body Technician
Crest Ford
04.2023 - 12.2024
High School Diploma -
Centerline High School