Sungha Kim
Cerritos,CA
Summary
Dynamic Service Advisor with a proven track record at Tustin Lexus, excelling in customer relations and vehicle assessment. ASE Certified and fluent in Korean, I enhance customer satisfaction through tailored service recommendations and effective complaint handling, fostering loyalty and repeat business while ensuring compliance with quality standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Advisor
Tustin Lexus
11.2008 - 09.2025
- Evaluated customer needs and provided tailored service recommendations to enhance satisfaction.
- Coordinated repair schedules and communicated with technicians to streamline workflow efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Managed warranty claims and processed repairs in compliance with manufacturer guidelines to ensure quality standards.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Education
No Degree - General Studies
Cerritos College
Norwalk, CAHigh School Diploma -
Waiakea High School
Hilo, HI06-1986
Skills
- ASE Certified Service Advisor
- Fluent in Korean
- Customer service
- Computer skills-CDK and Reynolds & Reynolds
- Multitasking and organization
- Vehicle assessment
- Complaint handling
- Customer relations
- Customer satisfaction
- Building relationships
- Fluent in Korean
Certification
- ASE Automotive Service Advisor, Tustin Lexus - 9 years
- Lexus Master Certified< Tustin Lexus-13 years
Languages
Korean
Elementary
Interests
- Hiking local trails
- Deep Sea Fishing
- Watching Movies
Timeline
Service Advisor
Tustin Lexus
11.2008 - 09.2025
No Degree - General Studies
Cerritos College
High School Diploma -
Waiakea High School
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