FRED TSAMBA MAMONA
Atlanta,GA
Summary
Experienced with developing and implementing HR policies that align with business objectives. Utilizes strong interpersonal skills to foster positive employee relations and resolve conflicts. Knowledge of talent acquisition strategies and compliance ensures well-rounded approach to managing human resources effectively.
Overview
14
14
years of professional experience
Work History
Human Resources Consultant
Reign Wealth Group LLC
Raleigh, NC
01.2023 - Current
- Developed and implemented HR policies aligning with organizational goals.
- Conducted comprehensive employee training programs to enhance performance and compliance.
- Facilitated conflict resolution sessions, promoting a harmonious workplace environment.
- Streamlined recruitment processes using advanced applicant tracking systems.
SENIOR HUMAN RESOURCES MANAGER
US ARMY
El Paso, TX
08.2019 - 01.2023
- Served as a direct advisor to executive leadership teams on HR business functions. Directly supported HR programs for over 1000 employees.
- Served as the focal point to communicate and problem solve while creating an environment oriented to trust, open communication, creative thinking, and cohesive team building.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed compliance with federal regulations, ensuring adherence to labor laws and policies.
FINANCE & PROJECT MANAGEMENT CONSULTANT
Various Service Organizations
Arlington, VA
05.2016 - 04.2019
- Led project planning sessions to define scope, objectives, and deliverables for diverse initiatives.
- Facilitated cross-functional team collaborations to enhance communication and streamline project workflows.
- Established parameters and managed schedule throughout project.
- Increased revenue through successful bid proposals, demonstrating a clear understanding of client needs and presenting compelling solutions.
MANAGER, HELP DESK (French Speaker)
Adecco Staffing / Kodak
Durham, NC
10.2014 - 04.2016
- Served as a key team member responsible for the overall performance of the IT and Technical Support Team. Resolved escalated Technical support unresolved issues for over 7 generations of Pictures kiosks, over 9 generations of printers, over 7 generations of scanners, and over 4 generations of poster printers.
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines. Escalated unresolved incidents/service requests within agreed timescales.
- Conducted customer/user satisfaction callbacks/surveys. Completed assigned IT training roadmap. Managed a team of over 40 employees, managing their performance, training and payroll.
- Served over 1800 US target stores, 500 CVS, and over 500 Canada Wal-Marts
ACCOUNT MANAGER (French Speaker)
Xerox Services
Raleigh, NC
12.2011 - 03.2014
- Managed customer service and customer relations for technical support accounts. Gathered information, researched information and logged customer calls.
- Communicated appropriate options for resolution to customers in a timely manner. Provided functional guidance, training and assistance to junior staff. Managed the troubleshooting and help desk operations for internal staff.
- Handled over 50 different accounts, with an average of 60 calls a day, regarding inquiries and complaints.
- Proven ability to multi-task and review and navigate multiple computer systems along with the internet while talking to customers.
Education
Master of Business Administration - Strategic Management
University of Mount Olive
Mt Olive, NCBachelor of Science - Business Administration
William Peace University
Raleigh, NCMaster of Science - Information Systems
Strayer University
Washington05-2025
Skills
- HR analytics
- Recruitment and retention strategies
- Employee Engagement & Retention
- Budgeting & Forecasting
- Financial Reporting
- Team Building & Leadership
- Cross-functional Collaboration
- Managerial Accounting
- HR policies and procedures
- Talent acquisition
Languages
Multi-lingual (French, Lingala, and English), served as a translator for various business organizations
Timeline
Human Resources Consultant
Reign Wealth Group LLC
01.2023 - Current
SENIOR HUMAN RESOURCES MANAGER
US ARMY
08.2019 - 01.2023
FINANCE & PROJECT MANAGEMENT CONSULTANT
Various Service Organizations
05.2016 - 04.2019
MANAGER, HELP DESK (French Speaker)
Adecco Staffing / Kodak
10.2014 - 04.2016
ACCOUNT MANAGER (French Speaker)
Xerox Services
12.2011 - 03.2014
Bachelor of Science - Business Administration
William Peace University
Master of Business Administration - Strategic Management
University of Mount Olive
Master of Science - Information Systems
Strayer University