Fredae Fisher
Beaumont,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Helena Laboratories
09.2014 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Followed detailed assembly instructions, processes and procedures.
- Visually inspected devices for defects and placed defective items into reject bin.
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
Nutrition Assistant
BISD
11.2012 - 10.2014
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Monitored food intake and evaluated nutritional status to identify areas of concern and respond promptly.
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
Education
High School Diploma -
Clifton J Ozen High School
Beaumont, TX05.2007
Skills
- POS Systems and Ordering Platforms
- Senior Leadership Support
- Merchandise Orders and Exchanges
- Lead Generation
- Order Processing
- Prioritization
- Filing
- Problem-Solving Ability
- Data Evaluation
- Documentation
- Administrative and Office Support
- POS Systems Expertise
Timeline
Customer Service Representative
Helena Laboratories
09.2014 - 06.2023
Nutrition Assistant
BISD
11.2012 - 10.2014
High School Diploma -
Clifton J Ozen High School
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