Freddy Enriquez
Austin,TX
Summary
I have strong communication skills that allow me to deal with different kind of people and solve any problem effectively, satisfying client's necessities by creating exceptional experiences. Additionally, I have a solid work ethic since I always work exceedingly hard to achieve my goals, no matter the problems that can show up. Finally, I enjoy being part of a team because it is an opportunity to help and encourage each other to bring out our best and do a vastly superior job.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
JW Marriott Austin
Austin, TX
12.2023 - 12.2024
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities and services.
Food and Beverage Attendant
A La Costa Restaurant
Quito, Ecuador
05.2021 - 11.2022
- Took orders,served food and drinks efficiently,providing an exceptional customer service.
- Demonstrated knowledge of menu items by providing detailed descriptions.
- Assisted in stocking supplies such as napkins, utensils, condiments.
Tour Guide
Casa De Sucre Museum
Quito, Ecuador
02.2020 - 04.2021
- Organized and conducted daily tours for groups of up to 30 people.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
Bartender
Nukapital Group
Quito, Ecuador
01.2019 - 01.2020
- Managed bar area, cocktail design, handled inventory, and customer relationships.
- Planned and coordinated special events to boost customer numbers.
- Provided drink suggestions to customers based on their preferences.
Education
Bachelor of Arts - Tourism
Universidad Central Del Ecuador
12-2017
Skills
- Customer Service
- Fluent in English and Spanish
- Hospitality Services
- Problem-Solving Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Financial Scholarship for Academic Excellence
Timeline
Front Desk Agent
JW Marriott Austin
12.2023 - 12.2024
Food and Beverage Attendant
A La Costa Restaurant
05.2021 - 11.2022
Tour Guide
Casa De Sucre Museum
02.2020 - 04.2021
Bartender
Nukapital Group
01.2019 - 01.2020
Bachelor of Arts - Tourism
Universidad Central Del Ecuador
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