Freddy Enriquez
Austin,TX
Summary
I have strong communication skills that allow me to deal with different kind of people and solve any problem effectively, satisfying client's necessities by creating exceptional experiences. Additionally, I have a solid work ethic since I always work exceedingly hard to achieve my goals, no matter the problems that can show up. Finally, I enjoy being part of a team because it is an opportunity to help and encourage each other to bring out our best and do a vastly superior job.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
JW Marriott Austin
Austin , TX
2023.12 - 2024.12
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities and services.
Food and Beverage Attendant
A La Costa Restaurant
Quito, Ecuador
2021.05 - 2022.11
- Took orders,served food and drinks efficiently,providing an exceptional customer service.
- Demonstrated knowledge of menu items by providing detailed descriptions.
- Assisted in stocking supplies such as napkins, utensils, condiments.
Tour Guide
Casa De Sucre Museum
Quito, Ecuador
2020.02 - 2021.04
- Organized and conducted daily tours for groups of up to 30 people.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
Bartender
Nukapital Group
Quito, Ecuador
2019.01 - 2020.01
- Managed bar area, cocktail design, handled inventory, and customer relationships.
- Planned and coordinated special events to boost customer numbers.
- Provided drink suggestions to customers based on their preferences.
Education
Bachelor of Arts - Tourism
Universidad Central Del Ecuador
2017-12
Skills
- Customer Service
- Fluent in English and Spanish
- Hospitality Services
- Problem-Solving Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Accomplishments
- Financial Scholarship for Academic Excellence
Timeline
Front Desk Agent
JW Marriott Austin
2023.12 - 2024.12
Food and Beverage Attendant
A La Costa Restaurant
2021.05 - 2022.11
Tour Guide
Casa De Sucre Museum
2020.02 - 2021.04
Bartender
Nukapital Group
2019.01 - 2020.01
Bachelor of Arts - Tourism
Universidad Central Del Ecuador
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