Freddy Ortiz
Danbury,CT
Summary
Proven sales associate at Zimmer New England, adept in customer service and sales strategies, significantly increased sales revenue through effective relationship-building and suggestive selling. Skilled in teamwork and problem-solving, consistently met monthly targets. Also experienced as a Surgical Technician, demonstrating adaptability and collaboration in high-stakes environments.
Overview
30
30
years of professional experience
Work History
Sales Associates
Zimmer New England
03.2005 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Surgical Technician
Bronx Lebanon Hopsital
01.1995 - 09.2005
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Assisted in successful surgeries by setting up operating rooms with appropriate instruments, supplies, and equipment for each procedure.
- Upheld high standards of patient privacy by following HIPAA guidelines when handling sensitive medical information.
- Improved patient care by assisting surgeons during surgical procedures and maintaining a sterile environment.
- Demonstrated adaptability, working effectively with various surgical teams and specialties, ensuring seamless collaboration.
Education
Associate of Science - Nursing Education
Bronx Community College
Bronx, NY09-2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Flexible schedule
- Verbal/written communication
- Sales expertise
- Sales strategies
Languages
Spanish
Full Professional
Timeline
Sales Associates
Zimmer New England
03.2005 - 11.2024
Surgical Technician
Bronx Lebanon Hopsital
01.1995 - 09.2005
Associate of Science - Nursing Education
Bronx Community College
Similar Profiles
Shaza AdamShaza Adam
Speciality Trainee in Renal Medicine at NHS England - Renal Medicine, East of EnglandSpeciality Trainee in Renal Medicine at NHS England - Renal Medicine, East of England
Kaitlin YannaKaitlin Yanna
Sales Representative at Zimmer Biomet Great LakesSales Representative at Zimmer Biomet Great Lakes
Premala Varadu RasuPremala Varadu Rasu
Project Manager, PMO at Zimmer BiometProject Manager, PMO at Zimmer Biomet
Dariele PerezDariele Perez
Crew Member at CrumblCrew Member at Crumbl
Audrey HinhAudrey Hinh
Childcare Teacher at YMCA GreenknollChildcare Teacher at YMCA Greenknoll