FREDDY H. ESPINOZA LOPEZ
106 05 37TH AVE. CORONA QUEENS,NY
Summary
Detail-oriented Housekeeping Supervisor with expertise in cleaning standards, guest relations, and team leadership. Proven ability to enhance guest satisfaction through effective training and workload prioritization.
Dedicated Housekeeping Supervisor with strong capabilities in guest relations and team leadership. Known for enhancing operational efficiency through effective training and communication, leading to improved cleanliness and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
HYATT PLACE CHELSE
New York, NY
08.2024 - Current
- Supervised daily housekeeping operations to ensure high cleanliness standards.
- Conducted regular inspections of guest rooms and common areas for quality assurance.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies, optimizing usage and minimizing waste.
- Collaborated with front desk team to accommodate special guest requests efficiently.
- Implemented efficient scheduling practices to enhance staff productivity and coverage.
- Facilitated communication between housekeeping and maintenance teams for prompt issue resolution.
- Developed training materials to improve onboarding processes for new employees.
Housekeeping Supervisor
Holiday Inn Express Suites
Woodside, NY
08.2023 - 07.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Scheduled housekeeping staff to shifts and room blocks according to their strengths.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
Riu PlazaTimes Square
Manhattan, NY
03.2021 - 06.2023
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
Firefighter
BIBLIAN FIRE DEPARTMENT
BIBLIAN,ECUADOR
10.2018 - 12.2020
- Responded to emergency calls, providing rapid assessment and intervention during fires and hazardous situations.
- Operated firefighting equipment, ensuring readiness and compliance with safety standards.
- Conducted fire prevention inspections, identifying potential hazards and recommending corrective actions.
- Collaborated with team members to execute effective firefighting strategies in high-pressure environments.
- Trained new recruits in firefighting techniques, safety protocols, and equipment operation procedures.
- Developed and implemented training programs to enhance team efficiency and preparedness for emergencies.
- Analyzed incident reports, identifying trends to improve response times and operational effectiveness.
- Led community outreach initiatives, educating the public on fire safety practices and prevention measures.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform life-saving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated the situation at emergency sites to determine and execute the most effective methods for saving life and property.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.
Education
Bachelor of Science - AGRONOMY
JOSE BENIGNO IGLESIAS
BIBLIAN, ECUADOR 06-2017
OPERATIONS ON FIRE & RESCUE - Fire Science
BIBLIAN FIRE DEPARTMENT
BIBLIAN, ECUADOR 09-2017
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Task assignment
- Cleaning techniques
- Workload prioritization
- Sanitation standards
- Chemical handling
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
HYATT PLACE CHELSE
08.2024 - Current
Housekeeping Supervisor
Holiday Inn Express Suites
08.2023 - 07.2024
Housekeeping Supervisor
Riu PlazaTimes Square
03.2021 - 06.2023
Firefighter
BIBLIAN FIRE DEPARTMENT
10.2018 - 12.2020
OPERATIONS ON FIRE & RESCUE - Fire Science
BIBLIAN FIRE DEPARTMENT
Bachelor of Science - AGRONOMY
JOSE BENIGNO IGLESIAS