Fredelande Mezier
Fort Lauderdale,FL
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
HearUSA
Deerfield Beach, FL
05.2024 - Current
- Streamlined office operations, enhancing workflow and communication among departments.
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Implemented inventory management systems, improving supply tracking and reducing waste.
Executive Housekeeper / Assistant General Manager
Hyatt Place
Boca Raton, FL
05.2022 - 05.2024
- Supervised housekeeping staff to ensure compliance with cleanliness and safety standards.
- Developed and implemented training programs for new team members on operational procedures.
- Coordinated daily room assignments and inspected areas for quality assurance.
Front Office Manager
Fairfield Inn & Suites
Dania Beach, FL
12.2019 - 12.2021
- Managed front office operations, ensuring optimal guest satisfaction and service quality.
- Supervised front desk staff, providing training and support to enhance performance.
- Implemented efficient check-in/check-out procedures, reducing wait times for guests.
Front Desk Supervisor / Trainer
Bahia Mar DoubleTree by Hilton
02.2016 - 12.2019
- Oversaw front desk operations, ensuring seamless guest experiences and high satisfaction levels.
- Managed staff schedules, optimizing workflow and enhancing team performance.
- Trained new front desk associates on policies, procedures, and customer service standards.
Customer Service Representative Remote
Teleperformance
North Lauderdale, FL
04.2014 - 01.2016
- Facilitated resolution of customer issues by responding to inquiries and implementing effective solutions.
- Promoted additional services and maintained call center records.
- Managed high-volume customer inquiries, ensuring timely resolution and satisfaction.
Education
Bachelor's Degree - Nursing and Hospitality
Broward College
01.2014
Associate Degree - Nursing
Palm Beach State College
01.2012
High School Diploma - undefined
Northeast High School
01.2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Scheduling coordination
- Operations management
Certification
- CNA
- CPR Certification
- BLS Certification
- Health Insurance License
- RHIT
- RHIA
- AHIMA
- LMSW
- LICSW
- LMHC
- LSW
- Certified Property Manager
- Real Estate License
- Child Development Associate Certification
- Professional in Human Resources
- Social Work License
- Teaching Certification
- Clinical Social Worker
Languages
English and Creole – Fluent
Timeline
Office Manager
HearUSA
05.2024 - Current
Executive Housekeeper / Assistant General Manager
Hyatt Place
05.2022 - 05.2024
Front Office Manager
Fairfield Inn & Suites
12.2019 - 12.2021
Front Desk Supervisor / Trainer
Bahia Mar DoubleTree by Hilton
02.2016 - 12.2019
Customer Service Representative Remote
Teleperformance
04.2014 - 01.2016
Associate Degree - Nursing
Palm Beach State College
High School Diploma - undefined
Northeast High School
Bachelor's Degree - Nursing and Hospitality
Broward College