Frederica Johnson
Mobile
Summary
Dynamic and results-oriented professional with proven leadership and customer service excellence. Expert in handling high-pressure situations and leading teams to success. Demonstrates strong multitasking and team collaboration skills, significantly enhancing guest experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Waitress/Key Holder
Half Shell Oyster House
05.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Cashier
Burlington
12.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bartender
Admiral Hotel
08.2018 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Business Administration And Management
The University of South Alabama
Mobile12.2016
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Leadership
Timeline
Waitress/Key Holder
Half Shell Oyster House
05.2021 - Current
Cashier
Burlington
12.2020 - 04.2021
Bartender
Admiral Hotel
08.2018 - 12.2020
Bachelor of Science - Business Administration And Management
The University of South Alabama
Similar Profiles
Rachel CarrRachel Carr
Bartender at Half Shell Oyster HouseBartender at Half Shell Oyster House
Molly GarrettMolly Garrett
Server/Head Hostess at Half Shell Oyster HouseServer/Head Hostess at Half Shell Oyster House
Bailee BattBailee Batt
Host at Half Shell Oyster HouseHost at Half Shell Oyster House
Jaxcen williamsJaxcen williams
Volunteer at Half Shell Oyster HouseVolunteer at Half Shell Oyster House
Taylor WallaceTaylor Wallace
Orthodontic Assistant at Oxmoor Valley Orthodontics "at The Depot"Orthodontic Assistant at Oxmoor Valley Orthodontics "at The Depot"