Isabella Mackay
Hammond,Louisiana
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Waitress/Key Holder Supervisor
Abita Roasting Company
03.2020 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new servers on restaurant policies and procedures.
Waitress
Thats Amore Pizzeria
08.2019 - 02.2020
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Bachelor of Arts - Mangement Degree
Southeastern Louisiana University
Hammond, LA05.2027
Skills
- Customer Service
- Cash Handling
- Hospitality Service Expertise
- Order Management
- Sales Techniques
Timeline
Waitress/Key Holder Supervisor
Abita Roasting Company
03.2020 - Current
Waitress
Thats Amore Pizzeria
08.2019 - 02.2020
Bachelor of Arts - Mangement Degree
Southeastern Louisiana University
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