Frederick Dunneman

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Launched quality assurance practices for each phase of development

Dealt with customers to locate specific areas for direct mailing , optimized clients mailing list for bulk mail delivery

• Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
• Greeted patrons warmly and offered to assist with issues or needs.
• Responded to numerous reference calls daily, helping patrons with specific information needs.
• Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.

•. Provided customers with accurate data on specific areas for direct marketing

• Effectively communicated complex pension concepts to clients in an easily understandable manner.
• Improved pension plan administration by streamlining processes and enhancing communication with clients.
• Conducted thorough audits of pension records, uncovering discrepancies and taking corrective action where needed.
• Assisted clients in understanding their pension benefits, leading to increased participation rates.