Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Frederick DuPont

Frederick DuPont

Nampa,ID

Summary

My motto is: It's All About People". Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances patient and doctor experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Non-clinical Healthcare Representative

Evicore
Colorado Springs, CO
02.2015 - 08.2020
  • Excellent communication skills, including active listening
  • Promoted from level 1 to level 2 based on performance
  • Related experience in medical terminology in a call center environment
  • Knowledge of HIPAA privacy requirements for patient information, including IRIS and Docket
  • Working knowledge of computers, internet access, and navigating within an automated system and various software packages
  • Documented and entered the necessary demographic and medical information, building the case file for pre-authorization
  • Served as an effective liaison to the clinical staff when needed
  • Performed duties accurately and efficiently under extremely time-sensitive deadlines
  • Provided all callers with professional, courteous, and accurate information under adversarial conversations
  • Strong computer skills in various programs and navigating numerous computer screens.

Tech Records Specialist 2-temporary contract

Idaho Department of Health and Welfare
Boise, ID
08.2021 - 03.2023
  • Evaluated all new healthcare provider locations throughout Idaho for enrollment into the COVID-19 Vaccination Program to transport, administer and store COVID-19 vaccines
  • Successfully learned department functions, providing overall information, and explaining department processes and procedures in detail
  • Communicated with healthcare providers concerning COVID-19 issues by phone, text, and email throughout Idaho, including hospitals, pharmacies, and primary care physicians' offices
  • Processed location's facility and personnel contact update information in the specialized online agreement
  • Maintained records efficiently and accurately
  • Familiar with certain aspects of the IRIS software program
  • Performed multiple tasks simultaneously, including handling interruptions and timely completion.

Call Center Customer Service Representative

Americor
09.2023 - 11.2023
  • Capability to talk about financial problems with clients
  • Giving customer service and support in debt management and debt resolution
  • Inbound and outbound calls to clients
  • Recognized by my supervisor and peers for delivering exceptional and emphatic customer service
  • Efficiently handled inbound calls
  • Adhered to call center scripts when addressing various client topics
  • Identified client needs, clarified services, and transferred calls to relevant departments
  • Updated the call center CRM database with detailed conversation notes
  • Strictly adhered to communication procedures, policies, and guidelines
  • Met or exceeded individual and team performance expectations.

Education

B.A. in Interpersonal Communications -

Boise State University

High school diploma -

Norwich Senior High School

Certified Professional Life Coach

Transformation Academy, Clearwater Beach, FL

Skills

  • HIPAA
  • Familiar with ICD-10 and CPT codes
  • Windows and DOS Operating Systems

Personal Information

  • Military Service Branch: USAF
  • Military Service Rank: E-4

References

References available upon request.

Timeline

Call Center Customer Service Representative - Americor
09.2023 - 11.2023
Tech Records Specialist 2-temporary contract - Idaho Department of Health and Welfare
08.2021 - 03.2023
Non-clinical Healthcare Representative - Evicore
02.2015 - 08.2020
Boise State University - B.A. in Interpersonal Communications,
Norwich Senior High School - High school diploma,
Transformation Academy - , Certified Professional Life Coach

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Frederick DuPont