Frederick Earls

• Frederick has over 8+ years of experience in customer service representative role and IT Help Desk communication.
• Entering data into the system was one of his key responsibilities.
• Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software.
• Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices.
• Provided basic technical support for clients on a wide range of company products and resolved issues.
• Remotely repaired different applications within the system to ensure each claimant claim processed successfully.
• Adjust dates to configure the best and fastest certification time scale so each claimant receives their proper amount weekly.
• Answered all customer questions quickly and efficiently with good communication skills.
• Typing speed - 60 WPM.
• He has reliable internet connection (300 mbps) and a private place to work.

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.