Frederick Hochstetter
Annandale,VA
Summary
Proven to excel in high-volume environments, I leveraged strong multitasking and exceptional customer service skills at Brasserie Liberte to significantly enhance guest satisfaction. My expertise in liquor knowledge and a reliable work ethic contributed to developing a loyal clientele and maintaining a seamless operation. Achieved through teamwork, my approach always prioritizes outstanding service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Bartender
Brasserie Liberte
Washington, DC
08.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Divan Restaurant
McLean, VA
03.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
B.a. - Political Science
Lynchburg University
Lynchburg, VA05.1991
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Additional Information
USMC active and reserve veteran
Languages
French
Professional Working
Spanish
Limited Working
Timeline
Bartender
Brasserie Liberte
08.2023 - 03.2024
Server
Divan Restaurant
03.2022 - 07.2023
B.a. - Political Science
Lynchburg University