Frederick Jamar
Huntsville,AL
Summary
Detail-focused Data Analyst student with knowledge in data warehousing, process validation and business analysis. Proven to understand customer requirements and translate it into actionable project plans. Dedicated and hard-working very knowledgeable member service professional with extensive experience in the financial industry. Recently started studying and gaining knowledge in Data programming systems such as SQL, C++, and JavaScript. Very articulate, energetic, and result-oriented with the ability to process multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Redstone Federal Credit Union
09.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
Teller
Redstone Federal Credit Union
09.2019 - 08.2021
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Calculated fees due, interest and change for customer transactions.
Assistant Manager
Papa Johns
03.2015 - 04.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
MBA - Data Analytics
University of North Alabama
Florence, AL08.2025
Bachelor of Science - Business Economics
Jacksonville State University
Jacksonville, AL05.2019
Skills
- Project Management
- Database Maintenance
- Expense Monitoring
- Budget Forecasting
- Records Management Procedures
Critical Thinking
Leadership Skills
Ambition
Communication
- Conflict Resolution
Timeline
Member Service Representative
Redstone Federal Credit Union
09.2021 - Current
Teller
Redstone Federal Credit Union
09.2019 - 08.2021
Assistant Manager
Papa Johns
03.2015 - 04.2020
MBA - Data Analytics
University of North Alabama
Bachelor of Science - Business Economics
Jacksonville State University
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