Frederick Webb
Holly Springs,GA
Summary
Diligent college student focused on my studies with dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. My job experience has allowed me to be a Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Mattress Firm
Canton, GA
04.2021 - Current
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Described merchandise and explained use, operation and care.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Provided product information and answered customer questions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
- Maintained records related to sales for store management.
- Used product knowledge to suggest items to match client needs.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Remodeler
Starr Remodeling
Roswell, GA
05.2019 - 09.2019
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Built custom shelving units utilizing power tools such as saws, drills and sanders.
- Set up scaffolding around homes during renovations for worker safety.
- Repaired plumbing fixtures such as sinks, toilets and showers.
- Worked with clients to find appropriate material sources according to client budgets and specific project needs.
- Gained independent working skills and guided and mentored less experienced team members.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
Delivery Driver
Peace love and pizza
Marietta, GA
09.2019 - 01.2020
- Kept accurate logs of all deliveries and trips.
- Monitored fuel level throughout shift and refueled when necessary.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Navigated routes with relevant map programs and GPS systems.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Etowah High School
Woodstock, GA06-2019
Some College (No Degree) - Entrepreneurship
Georgia Highlands College
Rome, GASkills
- Display Setup
- Money Handling
- Order Processing
- Regulatory Compliance
- Customer Service
- Loss Prevention
- Cash Handling
- POS System Operation
- Transaction Processing
- Positive and Professional
- Sales Expertise
- Truck Unloading
- Store Opening and Closing
- Teamwork
- Problem-Solving
- Sales Goals Attainment
- Relationship Building
Affiliations
- Avid Musician
- Small Business Owner
- Current College Student
Accomplishments
- During my time at Etowah High School I received the music award. This award is given to all the students that completed 4 years in the concert band and marching band. In my four years at the program I was a section leader of the low woodwinds in marching band and first chair of the low woodwinds in the concert band. This took dedication to my goals and my ability to teach my peers correct placement on the field and in the music.
Timeline
Retail Sales Associate
Mattress Firm
04.2021 - Current
Delivery Driver
Peace love and pizza
09.2019 - 01.2020
Remodeler
Starr Remodeling
05.2019 - 09.2019
High School Diploma -
Etowah High School
Some College (No Degree) - Entrepreneurship
Georgia Highlands College
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