Frederick Webster
Summary
Dynamic account management professional with 19 years of experience at one of the largest wireless carriers in the telecommunications industry. Proven track record in cultivating strong client relationships, driving substantial revenue growth, and managing complex accounts. Recognized for a collaborative approach, adaptability, and commitment to delivering exceptional results. Proficient in strategic planning, effective client communication, and innovative problem-solving, with a reputation for reliability and flexibility in addressing evolving business demands.
Overview
19
19
years of professional experience
Work History
Global Enterprise Advisor-Account Management
Verizon Wireless
01.2012 - 01.2024
- Monthly reviews of account performance with customer and sales partner to limit/resolve issues.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Use of Salesforce (SFDC) and BGCO BI & Reporting tool for reporting, analysis, Quarterly Business Review generation, action planning and account maintenance.
- Collaborated with sales teams to develop tailored proposals that addressed unique client needs and challenges.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Coordinated communication between clients and internal teams to ensure seamless service delivery.
- Collaborated with sales teams to refine strategies that align with client needs and expectations.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Coordinator-Account Services
Verizon Wireless
01.2008 - 01.2012
- Supported internal and external customers through equipment order processing and account maintenance transactions for National, Major, and Small-Medium Business (SMB) Accounts.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Coordinator-Business & Govt Customer Operations
Verizon Wireless
01.2005 - 01.2008
- Processed customer orders efficiently using ERP software to ensure timely fulfillment.
- Reviewed order details for accuracy, resolving discrepancies with sales and inventory teams.
- Maintained organized records of incoming and outgoing orders to facilitate audits.
- Implemented quality control measures to minimize errors in order processing tasks.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Education
Certificate - Applied Project Management
Villanova University
Villanova, PABachelor of Science - Electrical Engineering
Morgan State University
Baltimore, MDSkills
- Account management
- Client support
- Professional networking
- Client relationship management
- Data reporting
- Project management
- Cross-functional teamwork
- Sales meetings and orientations
- Relationship building and management
- Conflict resolution skills
- Documentation and reporting
Timeline
Global Enterprise Advisor-Account Management
Verizon Wireless
01.2012 - 01.2024
Coordinator-Account Services
Verizon Wireless
01.2008 - 01.2012
Coordinator-Business & Govt Customer Operations
Verizon Wireless
01.2005 - 01.2008
Certificate - Applied Project Management
Villanova University
Bachelor of Science - Electrical Engineering
Morgan State University