Frederick Williams
Owensboro,KY
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Machine Operator/Carpentry Apprentice
Fresh Cut Lawn Service and Home Remodel
03.2021 - Current
- Complies with company and OSHA safety rules and regulations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Demonstrates versatility in carpentry skills by working on diverse projects including commercial renovations, new home construction, and historical restorations.
- Sets up and adjusts equipment and properly configures machines for daily operation.
- Cuts, bends and shapes metal sheets and components to meet specific project requirements.
- Follows detailed instructions to operate machines with accuracy and produce quality products.
Construction Assistant
Key Heating and Cooling
11.2019 - 03.2021
- Removed debris and waste from job sites.
- Operated variety of power tools and hand tools.
- Dug trenches and backfill holes to prepare for construction site.
- Set up ladders and other access equipment.
- Assisted in construction of commercial and residential buildings.
- Worked effectively in fast-paced environments.
- Streamlined materials inventory management, reducing waste and optimizing resource use.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed safety protocols on job sites.
- Followed instructions from construction project managers and supervisors.
Sales Lead
Journeys
02.2019 - 11.2019
- Opened and closed store 3 days per week by making deposits, and assisting Store Manager with all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Consistently ranked month-to-month within the top 5% of 12 person(s) store team.
Sales Associate
Journeys
08.2018 - 02.2019
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
LongHorn Steakhouse
06.2015 - 08.2018
- Demonstrated strong multitasking skills by managing up to 6 tables at a time per shift simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Gibbs High School
St. Petersburg, FL06.2009
Skills
- Client relationship building
- Complaint handling
- Documentation and reporting
- Safety compliance
- Product knowledge
- Relationship management
Timeline
Machine Operator/Carpentry Apprentice
Fresh Cut Lawn Service and Home Remodel
03.2021 - Current
Construction Assistant
Key Heating and Cooling
11.2019 - 03.2021
Sales Lead
Journeys
02.2019 - 11.2019
Sales Associate
Journeys
08.2018 - 02.2019
Server
LongHorn Steakhouse
06.2015 - 08.2018
High School Diploma -
Gibbs High School
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