Fredi Holt
Jackson,GA
Summary
Reliable professional with a strong background at The Brickery, focusing on customer service excellence and team leadership. Proven track record in improving customer satisfaction through clear communication and efficient multitasking. Acknowledged for fostering loyal clientele and effectively managing busy service settings while adhering to safety and quality protocols.
Overview
11
11
years of professional experience
Work History
Bartender
The Brickery
Jackson, GA
07.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server Manager
The Brickery
Jackson, GA
07.2021 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Salesperson
Waffle House
Jackson, GA
03.2014 - 04.2018
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Shift Leader
Mels Pork Pit
Milner, GA
04.2017 - 2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Diploma - Cosmetology
Southern Crescent Technical College
Griffin, GA05.2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
Timeline
Bartender
The Brickery
07.2021 - Current
Server Manager
The Brickery
07.2021 - Current
Shift Leader
Mels Pork Pit
04.2017 - 2020
Salesperson
Waffle House
03.2014 - 04.2018
Diploma - Cosmetology
Southern Crescent Technical College