FREDIS VENTURA
Et Voila Dc
FAIRFAX,VA
2
Languages
1
Certification
8
years of professional experience
Dynamic server with exceptional customer service skills, focused on enhancing guest satisfaction and ensuring order accuracy.
Work History
Server
2 Years 9 Months- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring timely delivery.
- Collaborated with kitchen staff to maintain quality standards and accuracy.
- Trained new servers on restaurant protocols and menu offerings.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Implemented suggestions for improving workflow, enhancing overall service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experience.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for the entire dining experience as the first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
4 Years 9 Months- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Specialize on French Table side Service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Safe food handling
Menu memorization
Food running
High volume dining
Service prioritization
Team collaboration
Sales expertise
Sales techniques
Order accuracy
Supply restocking
Quality control
Food safety practices
Performance improvement
Table busing
Suggestive selling
Guest relations management
Point of sale operation
Dining area maintenance
Allergy awareness
Order management
Beverage preparation
Inventory management
Tableside etiquette
Task prioritization
Food sales and promotion
Guest seating
Table setting
Item promotion
Table setting knowledge
Ordering procedures
Foreign language proficiency
Food station setup
Menu presentation
Daily specials memorization
Food and beverage pairings
Food delivery
Regulatory compliance
Order delivery practices
Certification
Food And Beverage Certified
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Et Voila Dc
01.2024 - CurrentRead More
Server
La Ferme Restaurant
03.2019 - 12.2023Read More
Wakefield High Scool
High School Diploma
Read More