Summary
Work History
Education
Skills
Timeline
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Fredrick Flood

Fredrick Flood

Juneau,AK

Summary

Dynamic Food & Beverage Supervisor with proven expertise in training, staff management, and enhancing customer satisfaction. Committed to operational efficiency and team collaboration, consistently achieving high standards in service delivery.

Results-driven professional with extensive experience in supervising food and beverage operations. Skilled in training and mentoring staff, optimizing inventory management, and ensuring compliance with health regulations. Focused on enhancing guest experiences and improving operational workflows.

Dedicated supervisor known for strong leadership and customer service skills. Experienced in managing daily operations and fostering a collaborative team environment. Aiming to leverage expertise to drive operational excellence and elevate guest satisfaction.

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Work History

O.L.C.C. Supervisor

Chester's Supermarket
Pacific City, OR
  • Supervised daily store operations, ensuring compliance with safety and sanitary standards.
  • Trained and mentored team members on customer service best practices and product knowledge.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.

Cook

Salishan Spa & Golf Resort
Lincoln City, OR
  • Prepared and cooked meals in adherence to food safety standards.
  • Assisted in menu planning, incorporating seasonal ingredients to enhance offerings.
  • Operated kitchen equipment efficiently, ensuring high-quality food preparation.
  • Collaborated with team members to maintain a clean and organized kitchen environment.

Cook

Mo's Seafood
Lincoln City, OR
  • Trained new staff on cooking techniques and kitchen protocols for consistency.
  • Monitored inventory levels, reducing waste through effective stock management practices.
  • Implemented time-saving cooking methods, improving overall kitchen efficiency.
  • Developed special dietary options, accommodating guest preferences and restrictions.

Food & Beverage Supervisor-Rogue Steak House

Chinook Winds Casino
Lincoln City, OR
  • Supervised daily operations of food and beverage service areas, ensuring compliance with health and safety standards.
  • Trained and mentored staff on service protocols and customer engagement techniques to enhance guest experience.
  • Coordinated inventory management processes, optimizing stock levels and minimizing waste during peak periods.
  • Developed and implemented training materials for new hires, streamlining onboarding procedures for efficiency.
  • Monitored performance metrics to identify areas for improvement in service delivery and operational efficiency.
  • Collaborated with kitchen staff to ensure timely order fulfillment, enhancing overall guest satisfaction ratings.
  • Resolved guest complaints promptly, maintaining high levels of customer satisfaction in a fast-paced environment.
  • Led team meetings to communicate updates, best practices, and operational goals, fostering a collaborative work culture.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.

Food & Beverage Supervisor- Buffet

Chinook Winds Casino Resort
Lincoln City, OR
  • Supervised daily operations of food and beverage service areas to ensure smooth workflow.
  • Trained and mentored staff on best practices for customer service and product knowledge.
  • Managed inventory levels, placing orders to maintain stock and minimize waste.
  • Developed and implemented service standards to enhance guest satisfaction experiences.
  • Collaborated with kitchen staff to coordinate timely food preparation and service delivery.
  • Conducted regular quality checks on food presentation and taste to uphold high standards.
  • Resolved guest complaints efficiently, ensuring satisfaction while adhering to company policies.
  • Monitored compliance with health and safety regulations throughout food and beverage operations.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.

Food & Beverage Supervisor Bartenders Cocktail

Chinook Winds Casino Resort
Lincoln City, OR
  • Supervised daily operations of food and beverage outlets to ensure seamless service delivery.
  • Trained and mentored staff on best practices for customer service and food safety protocols.
  • Coordinated inventory management processes to optimize stock levels and minimize waste.
  • Implemented quality control measures to maintain high standards for food presentation and taste.
  • Developed schedules to align staffing levels with peak service times, enhancing operational efficiency.
  • Resolved guest concerns promptly, ensuring satisfaction and fostering repeat business.
  • Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
  • Analyzed customer feedback to drive improvements in menu offerings and service experiences.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
  • Consistently met or exceeded sales targets through effective team leadership and motivation tactics.

General Manager

Burger King
Tillamook, OR
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Managed staff schedules, optimizing labor costs while maintaining service levels.
  • Implemented training programs to enhance employee performance and customer service skills.
  • Analyzed sales data to identify trends, driving promotional strategies for increased revenue.
  • Developed and enforced operational procedures to streamline workflow efficiency.
  • Led team meetings to communicate goals, gather feedback, and boost morale among staff.
  • Collaborated with suppliers to negotiate contracts, reducing food costs without sacrificing quality.
  • Monitored inventory levels, ensuring optimal stock availability for peak service times.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

General Manager

Taco Bell
Juneau, AK
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

General Manager

Wendy"s
Juneau, AK
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Education

High School Diploma -

Alyeska Central School
Juneau, AK

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

O.L.C.C. Supervisor

Chester's Supermarket

Cook

Salishan Spa & Golf Resort

Cook

Mo's Seafood

Food & Beverage Supervisor-Rogue Steak House

Chinook Winds Casino

Food & Beverage Supervisor- Buffet

Chinook Winds Casino Resort

Food & Beverage Supervisor Bartenders Cocktail

Chinook Winds Casino Resort

General Manager

Burger King

General Manager

Taco Bell

General Manager

Wendy"s

High School Diploma -

Alyeska Central School

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Fredrick Flood